Director, Managed Services

As Head of Managed Services at Ripple Treasury, you own the delivery, performance, and growth of our Hedge Accounting managed services practice — spanning both FX and Interest Rate Risk management. You lead a team of Derivative Accountants who deliver technical excellence to our client portfolio, and you're accountable for the practice's operational health end to end: client satisfaction, delivery quality, staffing, and the workflows that let the team execute quarter after quarter.

You are responsible for running the Hedge Accounting practice: forecasting capacity against a growing client portfolio, making staffing calls, tracking delivery KPIs, resolving client escalations, and building the processes that let the team scale. When something technically hard comes up — a contested de-designation, a novel structuring question, an auditor pushing back — you're the person who steps in and gets it right.

This is a role for someone who can run a service organization day-to-day, and who has the technical depth to support the team when they need it.

Practice Management & Operations

• →Design the day-to-day operating model for how the practice delivers — from trade capture through close, disclosure, and audit response — across both FX and interest rate programs.
• →Lead Hedge Accounting Managers, and through them, the Derivative Accountants who bring technical excellence to every client engagement.
• →Drive resource planning and capacity forecasting for a growing portfolio — your call on staffing, your call on how the team scales.
• →Set the KPIs that define what great delivery looks like, and step in personally the moment one signals trouble.
• →Build the workflows, templates, and close checklists the whole practice runs on — then make them sharper every single cycle.
• →Bring in the technology that makes the team faster and more accurate.
• →Own hiring and workforce planning as the practice grows under you.
• →Provide advisory on best practices on hedge accounting strategies related to FX and Interest Rate exposures.

• Set clear performance expectations for Managers and team members, and provide ongoing coaching and feedback that develops both technical depth and delivery discipline.
• Build a team culture grounded in accountability, technical rigor, and continuous improvement.
• Develop each Manager’s technical and people leadership capability, so routine delivery decisions get made confidently without you.

• Serve as a practice technical expert on hedge accounting under ASC 815 and IFRS 9, across FX risk management and Interest Rate risk management.
• Act as the escalation point when a Manager or team member surfaces a hedge accounting question that's genuinely novel, contested, or high-risk, de-designation disputes, structuring problems without precedent, or positions an auditor is challenging.
• Step into audit conversations personally when a position is contested or precedent-setting, standing behind the practice's most defensible technical calls.
• Stay current on FASB and IASB developments affecting FX and Interest Rate hedge accounting, and make sure the practice is ahead of upcoming changes rather than reacting to them.

• Serve as the senior escalation point for the most complex client inquiries, audit questions, and accounting positions across both FX and interest rate risk engagements.
• Build trusted, strategic relationships with client treasury, accounting, and finance leadership.
• Partner with Ripple Treasury's product, technology, and services teams to inform platform capabilities and service design based on what you're seeing across the practice.
• Represent Managed Services in internal planning and reporting on portfolio health, delivery performance, and growth.

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.