Digital Experience, Senior Specialist

RKD Group, a direct response marketing and advertising agency, is seeking a Digital Experience, Senior Specialist to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.

• Serve as the senior relationship lead for assigned accounts, owning overall client satisfaction and retention
• Proactively identify strategic opportunities, risks, and growth areas within client portfolios
• Lead high-stakes client meetings, presentations, and strategic reviews
• Manage escalations and navigate complex client situations with professionalism and solutions-oriented thinking

• Lead the development of comprehensive digital strategy plans, including channel mix recommendations, audience strategies, and program roadmaps
• Develop and manage multi-channel budgets and revenue projections with accuracy and strategic intent
• Integrate knowledge of email, CRO, digital media (paid search, paid social, programmatic), and texting into unified, goal-aligned programs

• Drive cross-functional collaboration with Pod Managers and internal RKD teams to ensure cohesive, timely delivery of integrated work
• Align internal teams around client priorities and ensure clear communication of scope, timelines, and goals
• Identify and resolve bottlenecks in the fulfillment process

• Mentor and guide Coordinators, supporting their growth and day-to-day work
• Provide feedback on work quality and help elevate team capabilities across the group

• Oversee performance analysis across digital programs and translate results into client recommendations
• Champion a test-and-learn culture, ensuring insights are documented and applied to future strategy
• Monitor portfolio-level performance trends and alert leadership to risks or opportunities

• Bachelor's degree in marketing, communications, or related field; advanced degree a plus
• 5–7 years of experience in digital marketing or agency account management
• Proven track record of managing complex client relationships and multi-channel digital programs
• Strong budget management, strategic planning, and presentation skills
• Experience mentoring or leading junior team members

(RKD Group is seeking Specialists and Senior Specialists - The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.)