Coordinator, Events Sales Business Operations

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

We are seeking a highly organized and detail-oriented Coordinator, Events Sales Business Operations to support the administrative and business operations behind ROM’s event sales portfolio.

Working closely with the Assistant Vice President, Event Sales, Special Event Coordinators, and internal partners, you will coordinate event sales administration from client information and estimates through invoicing, revenue reconciliation, reporting, and procurement. As a key operator of ROM’s Delphi and Delphi Diagrams platforms, you will help maintain accurate event and client information and troubleshoot system issues to keep operations moving smoothly.

You will also support business reporting, digital event sales content, and select event coordination. This role is ideal for an experienced hospitality sales or business operations professional who combines strong systems knowledge, financial acumen, client service, and exceptional attention to detail.

• Coordinate event sales administration, including client information, estimates, invoicing, and other business activities supporting internal and external events
• Reconcile daily event revenue, coordinate deposits with Finance, and maintain accurate financial and sales records
• Serve as a key operator of Delphi and Delphi Diagrams, maintaining accurate system information and troubleshooting operational issues
• Prepare and maintain budgets, projections, business reports, and trend information to support Event Sales leadership and strategic decision-making
• Coordinate meetings and select special events for internal stakeholders and external clients, helping ensure seamless execution and a positive client experience
• Manage event sales content and promotional materials across ROM’s website, social media, and other digital channels, ensuring information and imagery remain accurate and current
• Coordinate procurement of products, supplies, and other resources required to support event sales and operations
• Collaborate with Event Sales, Finance, and other ROM teams to maintain efficient processes, accurate information, and responsive service

• University degree in Business, preferably with a specialization in hospitality management, or a culture-related field, or an equivalent combination of education and relevant experience
• Minimum five (5) years of experience in a fast-paced business administration role within hospitality sales or a related environment, including at least two (2) years of supervisory experience
• Demonstrated proficiency with Delphi and CRM systems, including experience maintaining client and event information and supporting system-based workflows
• Experience with invoicing, accounts payable and receivable, revenue reconciliation, budget oversight, and business reporting
• Intermediate to advanced proficiency with Microsoft Office, Delphi, and Delphi Diagrams; familiarity with Dayforce, social media platforms, or other relevant business applications is an asset
• Excellent organizational, project management, and multitasking skills, with exceptional accuracy and attention to detail
• Strong written and verbal business communication and client service skills, with the ability to work effectively and diplomatically with diverse internal and external stakeholders
• Familiarity with regulations and licensing requirements relevant to hospitality and events, such as AGCO, Entandem, and public health requirements, is an asset
• Ability to work independently and collaboratively in a fast-paced environment while managing competing priorities and deadlines
• Availability to work additional hours, including evenings and weekends, when required to support events and business needs
• French-language proficiency is an asset