Patient Experience Associate

United States·Baltimoremid

EngineeringFullstack Developer

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Quick Summary

Key Responsibilities

Greeting patients and guests Conduct check-in process and check-out process via Electronic Health Record Aid patients with completion of required paperwork.

Technical Tools

EngineeringFullstack Developer

What We Offer

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✓Join a growing company with a community focused mission to make a difference in the lives of seniors!

✓Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.

✓We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.

✓Medical, Dental and Vision benefits with generous employer provided contributions to offset per paycheck premium costs.

✓3 different medical plan options to provide flexibility to meet personal needs including: 2 PPO options and a CDHP plan that includes a $500/year HSA employer match

✓Healthcare & Dependent Care Flexible Savings Accounts (FSAs)

✓Access to Employee Assistance Program (EAP) for support and work-life benefits for you and your immediate family.

✓Employer-paid Life Insurance, Short-term and Long-term Disability benefits. Optional voluntary life insurance is also available.

✓A 401k retirement plan offered through Transamerica for long-term financial savings & planning.

✓Flexible time off including: generous PTO, 7 paid company holidays and 2 floating holidays.

✓Opportunities for career growth and advancement within the company.

About the Role

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Responsibilities

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REQUIRED QUALIFICATIONS:

→Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
→Professional demeanor and communication always.
→Must be organized and attentive to detail.
→Ability to manage competing priorities.
→Resourcefulness in problem solving
→Able to take and follow through with assigned tasks and accountability.
→Ability to work in a fast-paced environment
→Experience with Microsoft Office Word, Outlook, and Excel.

PREFERRED QUALIFICATIONS:

→High School Diploma or equivalent
→Experience working with an electronic health record
→Experience in processing referral authorizations
→Medical office or hospital patient access registration experience highly desirable
→Experienced working in medically underserved/culturally diverse communities