Operations Manager

United States·Charlestonmid

OperationsOperations Manager

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Quick Summary

Overview

About Sales Focus Inc.Sales Focus Inc. (SFI) is a national sales outsourcing company with over 28 years of experience building and managing high-performing sales teams.

Technical Tools

OperationsOperations Manager

Responsibilities

~2 min read

→Oversee daily operations and performance of multiple field sales and inside sales programs.
→Manage and support Program Managers, Team Leads, and sales personnel to achieve established performance goals.
→Monitor key performance indicators (KPIs), sales production, staffing levels, and operational efficiency.
→Identify underperforming programs and implement corrective action plans to improve results.
→Collaborate with Recruiting and HR to coordinate hiring, onboarding, employee retention, and workforce planning.
→Oversee new program launches, training coordination, and operational readiness.
→Analyze sales reports, productivity metrics, and financial performance to identify improvement opportunities.
→Develop and enforce standard operating procedures (SOPs) to ensure consistency and accountability.
→Provide regular performance reports and strategic recommendations to executive leadership.

Qualifications

→5+ years of experience in operations management, sales operations, or sales leadership.
→3+ years of experience managing teams or multiple business units.
→Proven ability to manage sales performance, employee productivity, and operational processes.
→Strong leadership, communication, organizational, and problem-solving skills.
→Experience analyzing KPIs, sales metrics, and operational reports.
→Proficiency with Microsoft Excel and CRM platforms such as Salesforce or HubSpot.
→Ability to manage multiple priorities and make effective decisions in a fast-paced environment.
→Bachelor's degree preferred, or equivalent professional experience.

Preferred Experience:

→Sales outsourcing, business process outsourcing (BPO), or multi-client operations.
→B2B/B2C sales, outside sales, door-to-door sales, or inside sales management.
→Client relationship management, workforce planning, and program profitability.

Benefits: