Senior Customer Success Manager, Japan

Japansenior

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Client Onboarding & Retention: Drive product adoption, renewal rates, and expansion within a portfolio of Tokyo-based and regional Japanese enterprise clients.

Requirements Summary

Client Onboarding & Retention: Drive product adoption, rene

Technical Tools

Customer Success ManagerCustomer

Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv.

The Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients’ priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients’ organizations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realization and renewal.

Responsibilities

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Requirements

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Experience: 3–7 years of Customer Success, Account Management, or Solutions Consulting experience within a SaaS, Data & Analytics, RegTech, or Risk Intelligence environment.
Language Proficiency: Native-level Japanese (keigo/business etiquette required for enterprise client management) and Business-level English (for internal global alignment).
Domain Expertise: Solid understanding of Risk & Compliance, Third-Party Risk Management (TPRM), Supply Chain Risk (e.g., forced labor, sanctions, ESG compliance), or Anti-Money Laundering (AML/KYC).
Stakeholder Management: Proven track record of managing Japanese enterprise accounts (Nikkei 225 companies, major trading houses/Sogo Shosha, or financial institutions).
Data Literacy: Comfort working with complex corporate ownership datasets, graph analytics, or open-source intelligence (OSINT).

Sayari is an equal opportunity employer and strongly encourages diverse candidates to apply. We believe diversity and inclusion mean our team members should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, or political affiliation. We strongly encourage applicants of all backgrounds to apply.