Datacenter IT Manager

France·ParisFull-time (long term)mid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Technical Tools

Customer SupportIt Support Specialist

OUR STORY:

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

Driven by our continuous growth and expanding high-density infrastructure, we are looking for a Datacenter IT Manager responsible for leading on-site IT operational support and field services across Scaleway datacenters.

Your core mission will be to manage the Team Leaders and the Datacenter IT Technicians across our datacenter clusters (Paris North and South regions) and oversee overall operational delivery. You will ensure service performance, guarantee strict alignment with our KPIs, manage relationships with key hardware and service suppliers, and continuously drive process improvements as we rapidly scale our production teams.

We work in a collaborative, fast-paced, and results-oriented environment centered on service excellence, accountability, and continuous improvement.

You will directly manage the local Team Leaders and their teams of Datacenter IT Technicians (3 to 4 technicians per cluster). You will collaborate closely with internal stakeholders, including Supply, Deployment, Hardware Support, and Product Engineering teams, as well as external partners and suppliers.

Responsibilities

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What We Offer

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✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.
✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS …

✓Discovery call with a Talent Acquisition Manager (30min)

✓Technical & Role Interview with the Datacenter Operations Manager (1h)

✓Interview with the Datacenter IT Team Leader (1h)