Shift Manager | Doc Crow's Louisville

Schulte Hospitality Group is seeking a dynamic, service-oriented Front of House Manager to join our team at Doc Crows! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Oversee and manage the day-to-day operations of the restaurant and be able to make proper decisions on matters of importance.
• Assist the General Manager with hiring, training, coaching, recruiting, discipline, and performance reviews. Must communicate requested pay increases, vacation time for personnel for approval.
• Ensure that high standards of sanitation, cleanliness, and safety are always maintained throughout all areas.
• Responsible for ensuring that staff financials and personnel labor is controlled based on scheduling and business levels. Enforcement of staff being on time, and in accordance with company policies and procedures.
• Enforce and/or develop standards and service levels to increase sales and minimize costs, including beverage, supply, utility, and labor costs.
• Responsible for maintaining the inventory of plate ware, glassware, and small wares, and communicating ordering necessities to the General Manager.
• Collaborate with other management personnel to plan marketing, advertising and special restaurant functions.
• Oversee all dining room operations, including scheduling and managing staff, ordering front-of-house supplies, and supervising dining room and bar service.
• Ensures uniform quality and presentation of the restaurant.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Make regular inspections of all service-related stations to ensure proper quality and safety.
• Maintain a positive guest experience and communicate guest recovery actions to General Manager, documenting incidents in the nightly log, and using them to improve training procedures.
• Investigate and resolve complaints concerning food quality and/or service.
• Exercises portion control for all items served.
• Ensure proper equipment/facility maintenance.
• Enforce policies and procedures that enhance and measure the quality of food and service.
• Responsible for adhering to company Appearance Standards.
• Maintain consistent productivity, comply with health codes, promote a safe work environment, practice impeccable personal hygiene, and demonstrate a strong work ethic.
• Perform various other duties as assigned

EDUCATION AND EXPERIENCE

• College degree is preferred, Bachelor or Associates of Science degree in Hotel/Restaurant Management is desirable OR 2-3 years in a related position with experience and/or training; or equivalent combination of education and experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence/emails, and procedure manuals in a timely fashion.
• Ability to effectively present information and respond to questions from groups of managers, committees, suppliers, members, and employees.
• Strong communication, and leadership skills.
• Ability to manage in a diverse environment with a focus on food quality and customer satisfaction.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate effectively verbally  
• Team player  
• Ability to exceed expectations of guests and team members  
• Ability to multi-task 
• Ability to work flexible hours and shifts 
• Knowledge of alcohol serving practices and standards 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy Specific compensation and benefit details will be discussed during the interview process.