HR Operations Team Leader

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.

The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

Internal title - Associate Manager, HR Delivery Center

• Location: Warsaw

• Function:  HR operation

• →Manage the HR Operations Associates team to support in-scope countries (Western Europe plus MENAPT countries)
• →Coordinate the team to ensure workload is effectively managed
• →Review and manage individuals' performance and development plans
• →Provide guidance and support to the team, resolve problems and deal with escalations
• →Review the KPI dashboards on a daily manner, provide monthly analysis to HR Operations Manager to improve quality and eliminate mistakes
• →Respond to employees' questions, deliver administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• →Actively contribute to delivering, maintaining and improving HR services, work procedures and processes to increase employee satisfaction, driving performance and achieving results.
• →Work on automation and improvement of existing processes in collaboration with technical team
• →Ensure proper flow of communication between the team and business partners and stakeholders
• →Train and onboard team members
• →Work hands-on on the cases if needed

• Bachelor’s or master’s degree in business, HR, or related discipline required
• At least 3 years of experience in managing team
• At least 5 years progressive Contact Center / Customer Service experience, background in HR Shared Services preferred
• Experience in using Service Center technologies (e.g. ticket management, knowledge management) Experience with Workday and Service Now would be an asset
• Full proficiency in English is a must
• HR experience with one of these countries would be an asset: Western Europe plus MENAPT countries
• Experience with Migration of HR processes from countries to a Regional HR Shared Service Center.
• Experience with automation of processes would be an asset
• Fluent English, additional proficiency in French is a plus.
   

• Strong collaborative partnership skills to ensure the effective execution of shared services solutions across the stakeholders
• Ability to work effectively in an environment subject to changing priorities and short deadlines
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
• Strong planning, organization, delegation, problem solving, and decision-making abilities
• Skilled in effective leadership, people management, and development
• Strong process-orientation and process improvement mindset

We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.

We have additional benefits as:

At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.