Senior Marketing Assistant

The Senior Marketing Assistant, is responsible for providing elevated support to Account Managers and Market Leader clients by handling a mix of reactive, proactive, and more complex tasks that drive outstanding client service. The Senior Marketing Assistant also serves as an expert among the Marketing Assistants, demonstrating a higher level of ownership, communication, and critical thinking.

The primary objective as a Senior Marketing Assistant is to anticipate, meet, and exceed client and team needs with exceptional turnaround times, while ensuring the highest standard of client experience.

• →Independently manage a high volume of Marketing Assistant responsibilities, including complex, time-sensitive, and high-priority requests, while maintaining accuracy and attention to detail.
• →Provide reliable support to Account Managers by effectively prioritizing competing requests, meeting deadlines, and ensuring timely completion of assigned tasks.
• →Support Account Managers by handling direct client communications, including calling clients to gather information, provide updates, answer basic account or general marketing questions, and assist with website-related requests via email or phone.
• →Consistently demonstrate exceptional written and verbal communication skills by addressing client needs with professionalism, clarity, and a friendly, client-first approach.
• →Exercise sound judgment when identifying potential issues, escalating sensitive or high-risk situations, and coordinating with the appropriate internal teams to ensure timely resolution.
• →Identify and recommend process improvements to enhance efficiency, accuracy, and effectiveness within the Marketing Assistant role.
• →Serve as a knowledgeable resource to fellow Marketing Assistants by sharing best practices and providing guidance when appropriate.

• Education
  • Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience
  • 1 year of experience in a marketing support, account coordination, client services, or similar administrative support role, preferably within a digital marketing agency or fast-paced, client-facing environment.
  • Demonstrated experience managing a high volume of requests, balancing competing priorities, and consistently meeting deadlines.
  • Experience communicating directly with clients and collaborating with cross-functional teams to resolve requests and support account needs.
• Skills
• Exceptional organizational and multitasking skills, with keen attention to detail and the ability to manage a high volume of competing priorities in a fast-paced, team-oriented environment.
• Advanced critical thinking and problem-solving skills, with the ability to independently assess situations, identify solutions, and recognize when escalation is necessary.
• Excellent written and verbal communication skills, with a client-first mindset and the ability to communicate effectively with sophisticated clientele and adapt to different communication styles.
• Sound judgment in prioritizing requests, identifying potential risks, and delegating tasks to the appropriate Support teams.
• Ability to analyze and interpret basic marketing performance data (e.g., advertising results, rankings, website traffic, leads, and revenue metrics) and confidently communicate findings to clients using Scorpion technology and reporting when appropriate.
• Proficiency in managing time-sensitive requests while maintaining accuracy, professionalism, and consistent service quality.

• Winning Mindset: When our clients win, we win.
• Genuine Care: We only succeed when we are truly invested in our clients and each other.
• Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
• Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.

Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.

[Reasonable Accommodations]

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