Client Service Representative (CSR) - Westchester | October 2026

As a Veterinary Client Service Representative (CSR) at Scout, you’ll be the first point of contact for pet families seeking urgent care. You’ll play a critical role in creating a welcoming, efficient, and empathetic experience—whether in person, over the phone, or online. Your work helps set the tone for the entire visit and ensures smooth coordination between clients and the clinical team.

• →Greet clients and pets with warmth and professionalism
• →Manage check-in and check-out processes efficiently
• →Answer phones, schedule appointments, and respond to inquiries
• →Communicate clearly about wait times, services, and costs
• →Handle payments and maintain accurate financial records
• →Support digital record keeping and client communications
• →Collaborate with clinical staff to ensure seamless patient flow
• →Maintain a clean and organized front desk, lobby area, and exam rooms.

• High school diploma or equivalent
• 2+ years experience in customer service, preferably in a veterinary or healthcare setting
• Strong communication and multitasking skills
• Comfort with fast-paced, emotionally sensitive environments
• Basic computer proficiency and familiarity with scheduling systems

• Experience in veterinary urgent care or emergency settings
• Familiarity with veterinary software and digital platforms
• Bilingual (Spanish/English) is a plus

We care... a lot. Founded by two veterinarians, Scout was built with an employee- and team-first philosophy. That means showing up for one another, putting in the work, and doing what’s right for our patients, clients, and teams.

We support our people with thoughtful onboarding, regular check-ins, continuing education, and the trust and flexibility to make sound decisions for the patients and teams in their care.

We’re building something meaningful, and we’re doing it together. Whether you want to focus on your craft, help shape what’s next for Scout, or a little of both, you’ll find room here to grow, contribute, and make an impact.

If you’re looking for a place that values your voice, invests in your growth, and puts patients and people first, we’d love to talk. Come see what we’re building.