System Program Manager

• Analyze user requirements and business workflows to develop functional specifications for physical security systems. 

• Evaluate and enhance system integrations between platforms such as Workday, ServiceNow, SAP, and LDAP. 

• Collaborate with stakeholders and vendors to ensure alignment between technical implementation and business needs.

• Configure and maintain video surveillance (VMS) and access control systems (CCURE 9000, Milestone). 

• Create and maintain documentation, reports, dashboards, and workflows using SQL and reporting tools. 

• Identify and resolve application-level and integration issues to ensure data integrity and operational efficiency.

• Develop training materials, support product rollouts, and lead enhancement projects. 

• Provide advanced support for security systems including access control, visitor management, and incident tracking. 

• Participate in cross-functional project planning and provide analytical insights to improve security infrastructure. 

• Collaborate with IT, physical security teams, and external vendors to deliver scalable, integrated solutions.

• Strong experience with relational databases and writing complex SQL queries.

• Proficient in at least one programming/scripting language (Python, Java, C#, HTML). 

• Experience analyzing, integrating, and supporting enterprise applications and systems. 

• Solid understanding of security systems architecture: access control, CCTV, sensors, and system hardware. 

• Proficient with Microsoft Excel, Word, PowerPoint, and reporting tools. 

• Strong analytical and problem-solving skills; attention to detail and process orientation. 

• Experience creating and managing technical documentation, business process maps, and user guides. 

• Excellent interpersonal, verbal, and written communication skills. 

• Experience with CCURE 9000, Milestone VMS, and other enterprise security systems. 

• Familiarity with AutoCAD or equivalent for interpreting floor plans and schematics. 

• Security or IT-related certifications (e.g., CompTIA, CISSP, PMP). 

• Background in project management or systems implementation. 

• Ability to travel occasionally; must be able to lift up to 30 lbs. Education & Experience:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology or a related field. • Minimum of 5–7 years of experience in systems analysis, IT security, or integrated systems support roles.