We’re looking for an organised and detail-focused Operations Administrator to join our team at Sharpsmart. This role is perfect for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment. You’ll be at the heart of our operations—supporting the smooth running of customer orders, coordinating between departments, and ensuring our processes run efficiently from start to finish.

You’ll work closely with internal teams to make sure customer needs are met, performance targets are achieved, and standards are consistently high. If you’re someone who enjoys solving problems, improving systems, and keeping things running seamlessly behind the scenes, this could be the ideal next step in your career.

This is a fulltime role Monday to Friday.

Manage the full administration of customer orders from placement through to invoicing

Review and analyse data to verify requirements and coordinate with internal teams to meet customer needs

Work towards established Service Level Agreements and ROI targets

Interpret and report on data to support performance metrics, improve processes, and drive efficiencies

Maintain accurate records, files, and documentation (both electronic and hard copy)

Provide administrative support for internal requests and operational activities

2+ years of administrative experience (retail, operational, hospitality or corporate will be considered)

Strong knowledge of administrative process and procedures

Intermediate to Advance with computer systems (Microsoft office suite, etc.)

Strong communication skills both written and verbal

Proven experience in improving processes and procedures

A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind

Ability to react positively with sudden and unexpected changes in demand

Strong attention to detail, all work accurate and performed to a high standard

Excellent organizational skills

Competitive salary package plus bonus potential

Pension

Private healthcare and dental care options

Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink, and much more

Genuine investment throughout your career for professional development

Company events and networking opportunities

Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment

Operations Administrator

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