Program Manager

Description

Shearer Supply is seeking a Program Manager to own and grow the programs, partnerships, and tools that create value for our dealers. The Program Manager will manage dealer-facing initiatives such as Rewards Programs and OEM program, drive program adoption, and ensure our sales team has the tools needed to bring additional value to customers.

• Own the day-to-day management and execution of Shearer Supply's dealer-facing programs.
• Manage key programs including Shearer reward programs and other manufacturer or Shearer-sponsored initiatives.
• Ensure programs are consistently implemented across branches, markets, and sales territories.
• Serve as the internal subject matter expert and primary point of contact for assigned programs.
• Identify underutilized programs and develop strategies to increase participation and adoption.

• Develop and manage relationships with preferred marketing and program vendors.
• Evaluate potential partners that can provide meaningful value to Shearer Supply dealers.
• Negotiate and coordinate preferred relationships, program offerings, and dealer benefits.
• Maintain accountability with vendors around service levels, program performance, and customer experience.
• Continually evaluate the vendor portfolio and identify opportunities to improve or expand available services.

• Identify gaps in Shearer Supply's existing program offering and recommend new initiatives.
• Research distributor, manufacturer, and industry best practices.
• Evaluate opportunities across areas such as:
  • Dealer marketing services
  • Lead generation
  • Customer retention
  • Training and development
  • Business management tools
  • Consumer promotions
  • Loyalty and rewards programs
  • Manufacturer programs

• Establish KPIs for major programs.
• Track participation, adoption, utilization, cost, and results.
• Develop regular reporting showing program performance and opportunities.
• Gather feedback from Territory Managers, branches, and dealers to continuously improve programs.
• Ensure Shearer Supply is receiving appropriate value and ROI from outside program and vendor relationships.

Requirements

• 5+ years of experience in program management, B2B/channel marketing, sales enablement, distribution, or a related field.
• Wholesale distribution, HVAC, building products, or similar B2B experience preferred.
• Strong project management, communication, and organizational skills.
• Commercial mindset with an understanding of sales and customer relationships.
• Ability to manage multiple initiatives and external partners simultaneously.