Pingo Operations Team Leader (Checkers) Mossel Bay

About the role

The Operations Team Leader oversees contractor performance, contract management, coordination, and operational support across assigned stores/clusters to ensure service delivery in line with standards, service level agreements, and legal requirements. While the role has no direct reports, it is responsible for coordinating and overseeing staff operating under the specific contract. The role also drives effective use of the digital App by ensuring employees are trained, issues are resolved and escalated, and digital stakeholders are engaged to keep the App running efficiently.

What you'll do

Operational Performance and Scheduling

• Oversee contractor performance across assigned stores/clusters to ensure service delivery meets agreed standards, service level agreements, and operational targets.
• Coordinate and manage daily and weekly driver availability and scheduling in line with cluster requirements.
• Monitor performance exceptions, apply corrective action where appropriate, and escalate disciplinary or penalty-related matters to the Area Manager.

Driver Enablement, Support and Engagement

• Maintain regular engagement with contractors to provide operational support, resolve queries, and ensure their needs and concerns are represented in the business.
• Provide on-the-job guidance and support to improve contractor readiness, service delivery, and alignment to business expectations.
• Gather contractor feedback, identify barriers to performance, and support actions to improve the contractor experience and operational effectiveness.

Digital App Adoption and Stakeholder Coordination

• Drive effective use of the digital app by ensuring employees are trained and supported to use the platform correctly in daily operations.
• Monitor app-related issues, ensure they are resolved or escalated timeously, and track recurring challenges that affect operational delivery.
• Work closely with digital stakeholders to address system issues, improve usability, and support efficient app performance.

Compliance, Assets and Incident Management

• Conduct daily and weekly compliance checks to ensure contractors, assets, and resources meet legal, regulatory, and operational requirements.
• Manage the issuing and tracking of assets, uniforms, and campaign-related items, ensuring all required documentation is completed and submitted accurately.
• Report and support the resolution of field incidents and accidents in line with company policies and required reporting standards.

Continuous Improvement and Reporting

• Identify opportunities to improve contractor self-service, operational processes, and cluster performance.
• Provide input and recommendations to the Area Manager to support continuous improvement and informed decision-making.
• Collate and submit required operational and budget-related inputs accurately and timeously.

What you'll bring

• Diploma in Supply Chain Management, Transportation, Safety Management or a related field - (essential).
• +3 years' experience in an operations environment with at least +1 years’ experience in supervisory capacity – (essential).
• Familiarity with performance management and improvement – (essential).
• Experience in conflict management and resolving operational issues with professionalism and sound judgement – (essential).
• Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – (essential).
• Experience in retail or FMCG industry - (desirable).
• Analytical and problem-solving skills – Able to explore and analyse various sources of information to come to rational conclusions.
• Team leadership – Able to lead, guide, motivate and develop team members. Shows initiative, is proactive and able to build and form a team from scratch.
• Team player and collaborative partner – Builds strong relationships. Is open, honest and direct and comfortable giving and receiving feedback. Thinks and acts independently as well as collaboratively.  
• Operational efficiency – Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.  
• Strong verbal and written communications skills - Able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with diverse stakeholders.
• Planning and organising with a good attention to detail - Is highly organised, with a focus on execution, quality and improving processes. 
• Adapting and responding to change - Able to work under pressure and in a fast paced, changing environment, whilst prioritising tasks, and meeting tight deadlines.