Courier Team Leader

Job Functions, Duties, Responsibilities and Position Qualifications:

·         Plan and schedule work for couriers ensuring sufficient coverage of routes.

·         Cover routes as needed including logistics department’s “on-call” weekend schedule to direct and execute logistical services.

·         Ensure routine inspection of vehicles to make sure that they are in safe and proper operating condition; schedule maintenance and repairs for vehicles.

·         Educate employees in the safe and proper operation of vehicles, transportation, and record keeping of time sensitive specimens.

·         Monitor courier performance and provide follow-up instructions.

·         Monitors and recommends discipline of couriers using established policies and procedures to assist management in reaching productivity goals.

·         Communicates with clients to schedule appropriate services, obtain patient information, and give specimen status using interpersonal communication and organizational skills to assure excellent customer services.

·         Routinely monitors AEL’s inventory and client supply fulfillment systems and processes.

·         Maintains positive professional relationships with all clients and employees of AEL.

·         Perform IT related functions as needed.

• Perform a vital part of the patient care process by making sure that reports, records, supplies, and medical specimens are successfully transported between the laboratory and healthcare provider locations.
• Ensure proper specimen handling, transport, and safe operation of a motor vehicle – rain or shine!
• Interact with a variety of clients and commit to customer-focused service.
• Champion safety, compliance, and quality control.

• High School Diploma or equivalent.
• A valid driver’s license and an excellent driving record for the past three years.
• Confidence operating a vehicle in all weather and traffic conditions and navigating routine hazards of the road.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.
• Physical capability of light to medium lifting (up to 50lbs).

• 2+ years of experience operating conventional vehicles for business purposes. This includes cars, trucks, and/or vans.
• Knowledge of medical terminology.

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

This role will have incidental exposure to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and expected to abide by all applicable privacy, confidentiality and security standards.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.