Customer Success & Operations Manager (US based)

The shift to solar energy is the fastest energy transition in history. The scale at which it’s happening is unprecedented and can only succeed with the right solutions to drive it forward. That’s where Sitemark comes in.

Our all-in-one platform enhances productivity, quality, and performance across every stage of renewable energy projects, powered by AI and robotics. Leading renewable energy companies trust Sitemark for over 12,000 projects in more than 91 countries.

We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. This is a role for a problem-solver — someone with the drive, structure, and customer focus to optimize processes, deliver world-class experiences, and turn customers into long-term partners.

• Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests.
• Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
• Build and maintain strong customer relationships to enhance loyalty and retention.
• Deliver product training and education to maximize customer value.
• Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
• Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members.
• Manage data acquisition, including expanding drone pilot network and negotiating pricing.
• Project manage field operations, addressing issues promptly and maintaining customer communication.
• Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
• Utilize organizational skills to manage multiple functions and projects simultaneously.
• Identify process gaps and streamline workflows for operational excellence.
• Create a structured customer onboarding process for smooth transitions and successful adoption.
• Anticipate risks and implement mitigation plans to minimize disruptions.
• Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

• Bachelor's degree or higher in a relevant field.
• Minimum two years of experience in high-tempo operational environments.
• Quick learner with strong decision-making and problem-solving abilities.
• Exceptional planning, scheduling, and stakeholder management skills.
• Ability to work independently and collaboratively in team settings.
• Proactive mindset with a focus on process improvements.
• Business and tech savvy, staying updated on industry trends.
• Analytical skills for data interpretation and insights.
• Persuasive communication style with diverse stakeholders.
• Familiarity with customer relationship management applications.
• Strong interpersonal skills and attention to detail.

• Experience in photogrammetry, Lidar, and UAV operations.
• Knowledge of the solar industry and regulations.
• Experience in customer success management.