Operations Supervisor
PH·Cebu CityRemotemidOperationsOtherOperations Supervisor
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Quick Summary
Overview
WHAT YOU'LL OWN Oversee the daily operations of the contact center team and ensure performance targets are met Coach, mentor,
Technical Tools
OperationsOtherOperations Supervisor
- Oversee the daily operations of the contact center team and ensure performance targets are met
- Coach, mentor, and motivate teammates to consistently deliver excellent service
- Monitor real-time performance metrics and step in proactively when support is needed
- Conduct regular team huddles, one-on-ones, and performance check-ins
- Identify gaps in processes or performance and implement practical, people-centered solutions
- Escalate complex concerns appropriately and ensure swift, effective resolution
- Collaborate with QA, HR, and leadership to align team performance with company goals
- Submit accurate and timely reports on team performance, attendance, and key metrics
- 3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required)
- A natural leader — you inspire people, not just manage them
- Strong analytical mindset with the ability to read data and translate it into action
- Excellent communicator — clear, direct, and always professional
- Calm under pressure and decisive when it matters most
- Highly organized with strong time management and follow-through
- Experienced with contact center tools, CRMs, and workforce management systems
- Flexible with shifting schedules and fully committed to remote work accountability
What We Offer
~1 min read✓Full-time remote work with a complete WFH support program
✓Maxicare HMO + PhilHealth coverage
✓SIL, PTO, and a special birthday leave
✓Paid vacation leave
✓Zero-interest employee loan program
✓Performance bonuses and merit-based recognition
✓Monthly Gen Pow-Wows and team engagement events with prizes
✓Arvios Leadership Development Academy and workshop programs
✓Monthly 1-on-1 touchbase calls with your HR partner
Requirements
~1 min read- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Location & Eligibility
Where is the job
Cebu City, PH
Remote within one country
Listed under
Ph
About this job
- Posted
- 820 days ago
Listing Details
- Posted
- July 18, 2024
- First seen
- March 26, 2026
- Last seen
- October 15, 2026
Posting Health
- Days active
- 203
- Repost count
- 0
- Trust Level
- 30%
- Scored at
- October 16, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
SMDigital Philippines is an award-winning international digital marketing and call center agency providing remote work opportunities with a focus on family culture and professional growth.
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