Quality Assurance Analyst

PH·ManilaRemotemid

Quality Assurance AnalystLaboratory & Life Sciences

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Requirements Summary

Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.

Technical Tools

Quality Assurance AnalystLaboratory & Life Sciences

Monitor inbound and outbound calls, emails, and chat interactions
Evaluate teammate performance against quality standards and company guidelines
Assess demeanor, technical accuracy, customer service delivery, and compliance
Provide clear, constructive, and actionable feedback to teammates and team leads
Identify trends, flag recurring issues, and recommend process improvements
Partner with operations and leadership to continuously raise the bar

3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required)
Detail-oriented — you catch what others miss, and you do it with care
A confident, empathetic communicator who gives feedback that uplifts, not discourages
Analytical thinker who can spot patterns and translate them into actionable insights
Familiar with QA tools, scorecards, and calibration processes
Self-driven and thrives working independently in a remote environment
Flexible with shifting schedules and committed to consistency

~1 min read

✓Full-time remote work with a complete WFH support program

✓Maxicare HMO + PhilHealth coverage

✓SIL, PTO, and a special birthday leave

✓Paid vacation leave

✓Zero-interest employee loan program

✓Performance bonuses and merit-based recognition

✓Monthly Gen Pow-Wows and team engagement events with prizes

✓Arvios Leadership Development Academy and workshop programs

✓Monthly 1-on-1 touchbase calls with your HR partner

~1 min read

Stable internet connection with at least 100 Mbps postpaid
Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
For Windows users: Windows 11 OS is required
Noise-Cancelling Headset
Dual Monitor is mandatory
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup