Quality Assurance Analyst
PH·ManilaRemotemidQuality Assurance AnalystLaboratory & Life Sciences
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Quick Summary
Requirements Summary
Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
Technical Tools
Quality Assurance AnalystLaboratory & Life Sciences
- Monitor inbound and outbound calls, emails, and chat interactions
- Evaluate teammate performance against quality standards and company guidelines
- Assess demeanor, technical accuracy, customer service delivery, and compliance
- Provide clear, constructive, and actionable feedback to teammates and team leads
- Identify trends, flag recurring issues, and recommend process improvements
- Partner with operations and leadership to continuously raise the bar
- 3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required)
- Detail-oriented — you catch what others miss, and you do it with care
- A confident, empathetic communicator who gives feedback that uplifts, not discourages
- Analytical thinker who can spot patterns and translate them into actionable insights
- Familiar with QA tools, scorecards, and calibration processes
- Self-driven and thrives working independently in a remote environment
- Flexible with shifting schedules and committed to consistency
What We Offer
~1 min read✓Full-time
remote work with a complete WFH support program
✓Maxicare
HMO + PhilHealth coverage
✓SIL, PTO,
and a special birthday leave
✓Paid
vacation leave
✓Zero-interest
employee loan program
✓Performance
bonuses and merit-based recognition
✓Monthly
Gen Pow-Wows and team engagement events with prizes
✓Arvios
Leadership Development Academy and workshop programs
✓Monthly
1-on-1 touchbase calls with your HR partner
Requirements
~1 min read- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
- For Windows users: Windows 11 OS is required
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Location & Eligibility
Where is the job
Manila, PH
Remote within one country
About this job
- Posted
- 94 days ago
Listing Details
- Posted
- July 17, 2026
- First seen
- September 28, 2026
- Last seen
- October 19, 2026
Posting Health
- Days active
- 20
- Repost count
- 1
- Trust Level
- 29%
- Scored at
- October 19, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
SMDigital Philippines is an award-winning international digital marketing and call center agency providing remote work opportunities with a focus on family culture and professional growth.
View company profileExternal application
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