Reward Executive - Solaire

• Rewards awarding. Process and award Rewards Shop orders daily within agreed turnaround times. Validate each redemption against player eligibility, points balance and reward terms before awarding, and correct. • Player notifications. Send SMS, Viber and email notifications for order confirmation, processing, dispatch or crediting, and delivery, using approved templates. Draft and adapt notification copy in brand tone, and keep the template library current and accurate. • Inventory and stock management. Check inventory daily, track stock movement per item, and flag low stock before it runs out. Raise replenishment requests, coordinate with Procurement and suppliers on restocking, and reconcile physical stock against system records on a set schedule. • Catalogue upkeep. Maintain the Rewards Shop catalogue: item listings, descriptions, images, point values, stock status and visibility. Publish new items and remove or hide discontinued ones, and make sure what is shown online matches what is actually available. • Physical item delivery. Arrange delivery or pickup of physical rewards, prepare dispatch details, coordinate with couriers and logistics, track shipments to completion, and resolve delayed, lost or damaged deliveries. Keep delivery records complete and traceable. • Documentation and accuracy. Maintain accurate logs of every award, adjustment, stock movement and delivery, with reason and reference. Follow approval limits for manual awards and corrections, and keep a full audit trail. • Player and team support. Handle Rewards Shop queries escalated from Customer Support and VIP, and provide clear answers on order status, eligibility and delivery. Flag suspected abuse or irregular redemption patterns to the CRM Operations Manager. • Weekly and monthly reports. Produce a weekly report on orders awarded, turnaround time, stock levels, pending deliveries and issues, and a monthly report on redemption trends, top and slow moving items, stock burn rate, delivery performance and recommendations for the catalogue. Requirements • Bachelor's degree in Marketing, Communication, Business or a related field. Fresh graduates are welcome. • Strong data accuracy and attention to detail; comfortable working with lists, records and numbers without errors. • Working knowledge of Microsoft 365, especially Excel (basic formulas, sorting and filtering, pivot tables an advantage), Outlook, Word and Teams. • Clear written and spoken English, with the ability to write short player facing messages. • Organized and able to manage daily task volume and deadlines with minimal supervision. • Coordination skills, since the role works with Support, VIP, Procurement, Finance and couriers. • Trustworthy and discreet, given access to player data and reward fulfilment.