67792936517 - Inbound Lead & Intake Operations Manager - 22136

A US senior transition services company is looking for a remote Inbound Lead Director to run its intake team and personally handle high-priority inquiries. The company helps older adults and their families downsize, relocate, and clear estates.

The company’s marketing brings in a steady flow of high-intent inquiries. Most come from adult children and family caregivers who are handling a stressful move for an aging parent. As a hands-on player-coach, you take intake calls yourself while leading the intake team and holding it accountable across the first three funnel stages: fast lead response, thorough situational intake, and firm financial qualification. Your goal is to turn more qualified leads into scheduled assessments, using generative AI to find where the funnel leaks and fix it.

• 4+ years in inside sales, high-ticket inbound qualification, admissions, or consultative intake
• At least 1 to 2 years as a team lead, supervisor, or player-coach
• Proven success in emotionally complex, high-touch consultative sales conversations
• Near-native spoken English with excellent clarity and pacing, and a calm, measured, authoritative manner
• Empathetic with families under stress, yet confident and direct when qualifying budget, scope, and decision timelines
• Hands-on use of AI tools such as Claude, Gemini, or ChatGPT for transcript and workflow analysis
• Strong working knowledge of CRM platforms (HubSpot, GoHighLevel, or Salesforce), VoIP phone systems, and Google Workspace

• Experience in senior care, healthcare admissions, high-ticket home services, estate law, or insurance
• University degree in Business, Communications, Psychology, or a related field

• →Take high-priority inbound calls and run detailed discovery conversations with family caregivers and adult children
• →Uncover each family’s timeline, home size, location needs, and relocation constraints
• →Qualify prospects professionally and firmly to confirm they can afford a full-service engagement
• →Walk qualified prospects through the process, send the virtual home assessment link, and hand off smoothly to the sales closing team
• →Run daily intake operations and coach the intake specialists
• →Enforce fast callback standards across every paid and organic lead channel
• →Audit call recordings, calibrate qualification criteria, and give structured objection-handling feedback
• →Use AI to analyze call transcripts and find drop-off points, recurring objections, and messaging friction
• →Turn those findings into updated scripts, qualification checklists, and workflow improvements

This is a full-time, fully remote independent contractor role, Monday to Friday on US Eastern Time, open to candidates in Latin America or South Africa. You report to the founder and executive leadership, with a long-term path into leadership. You need a dedicated, quiet home office, high-speed fiber internet, and reliable backup power. Candidates in South Africa must have a UPS or inverter.

• Takes full ownership and works proactively without micromanagement
• Competitive and driven by numbers, conversions, and speed
• Comfortable holding a team to high standards while coaching them to meet them
• Analytically curious and quick to turn data into better scripts and processes
• Calm and steady on emotional calls, never timid about money