Customer Success Engineer - 67505114661

Job Title: Customer Success Engineer
Location: Remote, LatAm preferred (South Africa and Philippines considered for candidates with strong experience working US hours for US companies)
Type: Full time
Working Hours: US business hours (Americas time zones)
Base Salary: $5,000 to $7,000 USD/month

• 3+ years of experience in a customer-facing role within SaaS
• Hands-on technical experience in the release management space, such as Python, Docker, Kubernetes, or deployment best practices
• Experience working with technical products in the engineering space
• Ability to understand customer goals and pain points and turn them into success plans that drive retention and growth
• Ability to explain technical concepts in a clear, concise, and engaging way
• Experience managing a diverse set of clients and portfolio sizes
• Collaborative approach with both customers and internal teams
• Availability to work US business hours in Americas time zones

• DevOps experience, including tools and practices such as Docker, Kubernetes, and CI/CD
• Experience supporting an Enterprise sales motion
• Understanding of modern software engineering principles and application development across different languages and frameworks
• Experience with on-prem software deployments

• →Develop expert knowledge of the platform and its use cases
• →Onboard new customers to deliver quick time to value and strong adoption across their organization
• →Build strong customer relationships that drive product adoption, retention, and growth
• →Act as a customer advocate internally and externally, building advocacy programs and a strong customer community
• →Partner with marketing, product, and engineering to improve support processes, training programs, documentation, in-product support, and product features
• →Partner with Sales to drive renewals and expansion across a portfolio of on-prem and SaaS deployments
• →Turn one-time initiatives into repeatable customer success programs