Customer Success Manager - 17409

Title: Customer Success Manager
Type: Full-time, Independent Contractor
Location: Remote
Work hours: 9:00 AM – 5:00 PM U.S. Central Standard Time (CST)

We’re hiring a Customer Success Manager and they will be responsible for back-end client onboarding, national sales RFPs, ad design scheduling, communicating with contractors, invoice management, and drive the customer experience forward. This role is ideal for someone who thrives on serving others while staying focused on meeting client expectations with a high standard of excellence.

What You’ll Be Doing

• Onboard new clients and set up their campaigns for success
• Submit national RFPs with our agency partners
• Schedule and manage ad campaigns across our billboard inventory
• Work with installers and vendors to execute timely installations
• Manage our inventory management system keeping clean records for management and sales team
• Communicate with clients daily via email, phone, and in-person
• Execute client invoicing, renewal reminders, and collections
• Create and share weekly reports to the management team
• Collaborate with our outsourced ad designers on creative requests
• Maintain excellent client satisfaction and resolve any issues quickly

What We’re Looking For

• 5+ years of customer success experience (OOH advertising or media sales preferred).
• Strong communication, presentation, and negotiation skills.
• Self-motivated, organized, and ability to create repeatable/scalable processes
• Proficiency with email, G Suite, and sales CRM tools.
• High standard of excellence and pride in your daily routine

Who You Are

You’re a go-getter who takes ownership of your results. You enjoy the freedom of working independently but still value being part of a supportive, growing team. If you love connecting with people, take pride in your work, and want to play a key role in helping our customers succeed — this position is for you.