Customer Success & Operations Coordinator (English/German Speaking)

Position: Customer Success & Operations Coordinator (English/German Speaking)
Type of Contract: Independent Contractor
Working Hours: 9am-5pm German time
Salary Range: $1.300 USD
ANY LOCATION WELCOME TO APPLY!

About the company

Our client is a company specializing in advanced tracking solutions for digital advertising. Founded in 2019, their mission is to develop progressive tracking software that enhances ad performance by providing accurate data collection and analysis.

Our client is looking for a proactive, organized, and tech-savvy Customer Success & Operations Coordinator to join their growing team. This role is ideal for someone who enjoys working closely with customers, coordinating internal teams, and ensuring projects move forward efficiently.

You will serve as a central point of communication between customers and internal teams, monitoring requests across multiple communication channels and ensuring deliverables are completed accurately, on time, and according to client expectations.

The ideal candidate is fluent in German (minimum B2 level), has strong communication skills, enjoys solving problems, and has an interest in marketing technology and digital tools.

• →Monitor and manage customer communications across multiple support channels.
• →Coordinate with internal teams to ensure customer requests are completed on time and according to project requirements.
• →Conduct onboarding calls with customers.
• →Track the progress of customer requests and follow up with team members when necessary.
• →Maintain clear and professional communication with German-speaking customers.
• →Ensure deliverables meet quality standards and customer expectations.
• →Assist with troubleshooting basic technical issues or escalating them to the appropriate team.
• →Support internal operational processes and contribute to continuous workflow improvements.
• →Keep customer records, tickets, and project updates organized and up to date.

• Minimum B2 level German (spoken and written).
• Strong English communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Customer-oriented mindset with excellent communication skills.
• Comfortable working remotely with teams across different locations.
• Availability to work 9:00 AM – 5:00 PM German Time.

Experience or familiarity with the following is highly desirable:

• Basic understanding of digital marketing concepts.
• Basic knowledge of how websites are built and function.
• Ability to inspect and troubleshoot using the Chrome Developer Tools Network tab.
• Exposure to automation platforms such as Zapier, n8n, or Make.com.
• General interest in marketing technology (MarTech), analytics, or digital advertising.

We're looking for someone who is proactive, dependable, and eager to learn. You'll thrive in this role if you enjoy coordinating moving pieces, communicating with customers, solving problems, and working with technology in a collaborative international environment.