Digital Technical Support VA - 17069

Junior Digital Technical Support VA

Compensation: $1,200–$2,200 USD per month (depending on experience)

Location: Remote (Full-time, exclusive)

Hours: PST or MST overlap required


Role Overview 

We're seeking a Technical Virtual Assistant to support our tech team in driving client success and operational efficiency. You'll play a key role in managing CRM platforms, building API integrations, creating AI automations, and assisting with web design/development. This role also involves hands-on work with Meta Ad campaigns and offers a fantastic opportunity to learn and grow within our innovative tech stack. 

Responsibilities 

• API Integrations: Build and maintain API integrations to connect CRM platforms to third-party tools, ensuring seamless and efficient data flow.
  - Assist with API setups, integrations, and troubleshooting.
  - Connect and maintain integrations between HubSpot and various client CRMs, including Mindbody, Mariana Tek, ClubReady, and similar platforms.
• AI Automations: Create and manage AI automations to streamline internal operations and enhance client processes. 
• CRM Management (HubSpot Focus): Manage and optimize our CRM (HubSpot), including accurate data entry, effective segmentation, and workflow setup to support client campaigns and internal processes. 
• Support automation and technical workflows across Meta and Google Ads ecosystems.
• Technical Troubleshooting: Collaborate with the tech team to troubleshoot technical issues and implement effective solutions, ensuring minimal downtime and optimal system performance. 
• Web Asset Management: Manage and update web assets, including WordPress and Next.js sites, ensuring they are user-friendly, optimized, and aligned with company’s branding. 
• Client Portal Development Support: Support the development of new features for our client portal, focusing on functionality, scalability, and user engagement. 
• Project Updates: Provide regular updates on projects, ensuring alignment with company’s goals and timely completion. 

Qualifications 

• Minimum 2 Years experience 
• Excellent English Communication: Strong written and verbal English communication skills are essential, with a proactive approach to providing updates and managing tasks remotely. 
• Problem-Solving Skills: Ability to troubleshoot technical issues independently and collaborate effectively with a team to implement lasting solutions. 
• Remote Work Capability: Comfortable working remotely and able to align your working hours closely with US time zones.
• Proven experience in web design and development. 
• Hands-on experience with Meta Ads and Google Ads platforms from a technical or automation perspective.
• Hands-on experience with Meta Ads and Google Ads platforms from a technical or automation perspective.
• Strong knowledge of CRM systems, specifically HubSpot, including workflows, segmentation, and reporting. 
• Hands-on experience with APIs, including building and maintaining integrations between platforms like HubSpot, Meta Ads, and various third-party tools. 
• Proficiency in creating automations with tools like Zapier, with a focus on best practices and efficiency. 
• proficiency in Zapier,BaseDash, WordPress, Net.js.

Preferred Qualifications

• Experience working with multiple client CRMs in an agency environment.
• Basic scripting or automation experience using tools such as Zapier, Make, or similar.
• Familiarity with the wellness and fitness industry is a plus.
• Prior experience supporting a CTO or technical lead.