Head of Customer Delight - 57447729195

Client is a brand platform focused on acquiring, scaling, and revitalizing high-potential consumer brands in the U.S. market. The organization operates with a hands-on, operationally driven approach, aiming to build a diversified portfolio of performance-focused direct-to-consumer brands.

The team values ownership, attention to detail, and long-term brand building. Customer experience is viewed as a core driver of brand loyalty and sustainable growth.

• →3+ years of related experience in Customer Experience / Customer Support
• →Proven experience as a CX agent and later as a CX team lead or manager
• →Demonstrated success in tracking and improving CX performance metrics
• →Experience implementing quality assurance processes
• →Familiarity with Gorgias or similar helpdesk platforms
• →Experience with AI-assisted support tools
• →Experience managing remote teams

Industry: Direct-to-Consumer (DTC), eCommerce, Consumer Brands