Maintenance Coordinator - 21899

Our client is launching a new maintenance services business that serves homeowners, property owners, and property management operators. The business is backed by an established regional real estate and property management company that manages apartment communities, townhomes, and single-family rentals, and that company serves as its anchor client.

The property management company is known for diligent, customer-focused service and is growing quickly across its region. Building on that foundation, the new maintenance business aims to give homeowners and operators fast, reliable, and professional maintenance support. To make sure every request is handled smoothly from first call to completed job, the company is hiring a Maintenance Coordinator.

We are seeking a Maintenance Coordinator to manage maintenance requests, schedule and dispatch technicians and vendors, and keep homeowners, residents, and property managers informed from start to finish.

This individual will be the main point of contact for maintenance requests, triaging each issue, booking jobs in Jobber, coordinating technicians and vendors, and following up to make sure work is completed correctly and on time. They will also keep work orders updated in the anchor client's property management systems and support quoting, invoicing, and job records.

Because this person speaks directly with homeowners, superior English and a clear, natural accent are essential. The ideal candidate is organized, calm under pressure, and confident on the phone, and they make every caller feel like they're talking to a local, professional team, not a call center.

• Receive maintenance requests from homeowners, residents, property managers, and other clients by phone, email, text, and online portals.
• Gather the details needed to understand each issue, including photos, access instructions, and urgency.
• Triage requests by priority and identify emergencies that need immediate action.
• Create clear, accurate work orders for every request.

• Schedule and dispatch technicians and vendors in Jobber.
• Build efficient daily and weekly schedules that make the best use of technician time.
• Coordinate access with homeowners, residents, and property managers.
• Adjust schedules quickly when urgent jobs, delays, or cancellations come up.

• Serve as the main point of contact for homeowners and clients throughout each job.
• Confirm appointments and send updates on technician arrival, progress, and completion.
• Communicate clearly, warmly, and professionally on every call and message.
• Handle concerns and complaints calmly and work toward a fast resolution.

• Keep work orders, job notes, and statuses accurate and current in Jobber.
• Update work orders in the anchor client's property management systems, such as AppFolio and Entrata.
• Track open, in-progress, and completed jobs so nothing falls through the cracks.
• Maintain organized records of job history, photos, and client communications.

• Prepare quotes and estimates in Jobber and send them for approval.
• Create and send invoices after jobs are completed.
• Coordinate with outside vendors and contractors on scheduling, scope, and completion.
• Follow up after each job to confirm the work was completed to the client's satisfaction.

• 2–5 years of experience in maintenance coordination, property management, field service dispatch, or a related role.
• Hands-on experience with Jobber (required).
• Superior spoken and written English, with a clear, natural accent that homeowners can easily understand.
• Confident, friendly, and professional phone presence.
• Strong organizational and scheduling skills, with the ability to manage many jobs at once.
• Ability to stay calm and make good decisions when urgent issues come up.
• Strong attention to detail when creating work orders, quotes, and invoices.
• Basic understanding of common home and property maintenance issues, such as plumbing, HVAC, electrical, and appliance repairs.
• Comfortable learning new software quickly.
• Reliable high-speed internet connection and a quiet, dedicated remote workspace with a professional headset.
• Availability to work full-time, Monday–Friday, during Eastern Time business hours.

• Experience with AppFolio or Entrata.
• Experience in residential property management, home services, or field service businesses.
• Experience supporting both homeowners and property management clients.
• Experience managing outside vendors and contractors.
• Experience helping launch or grow a new business or service line.

Candidates should be comfortable working with or quickly learning:

• Jobber (required)
• AppFolio
• Entrata
• Phone, VoIP, SMS, and email tools
• Google Workspace / Microsoft Office

• The chance to help build a new maintenance business from the ground up.
• A steady flow of work backed by an established anchor client.
• A key, client-facing role with real responsibility for service quality.
• The opportunity to grow with the business as it adds new clients.
• A stable full-time remote position within a supportive team.

The ideal candidate is an organized, articulate maintenance coordinator who keeps jobs moving and clients informed.

They speak clearly and confidently, so homeowners feel like they're talking to a professional local team. When a request comes in, they ask the right questions, judge how urgent it is, and get the right technician scheduled quickly.

They know Jobber well and keep every work order, quote, and invoice accurate. Most importantly, they are calm, dependable, and committed to making sure every job is completed and every client is satisfied.

Success in this role will be measured by:

• Response time to new maintenance requests.
• Speed of scheduling and dispatching jobs.
• On-time job completion rates.
• Accuracy of work orders, quotes, and invoices.
• Homeowner and client satisfaction.
• Quick handling of emergency and urgent requests.
• Accuracy of records in Jobber, AppFolio, and Entrata.
• Few missed or forgotten follow-ups.