Provider Partnerships and Case Manager | Better Health - 57938997617

Provider Partnerships & Case Lead

Department: Healthcare Partnerships (Sales + Enrollment)

Salary: $2000 USD per month base + performance incentive

OTE: $2500-$3000 USD per month (orders shipped + new referral growth)

The company is looking for a Provider Partnerships & Case Lead to help grow and manage our

relationships with healthcare providers while ensuring referrals are processed efficiently.

This role combines provider relationship management with operational ownership of Durable

Medical Equipment (DME) referrals. You will build and maintain relationships with healthcare

practices, grow new provider partnerships through phone-based outreach, and process referrals

to ensure patients receive the supplies they need.

The ideal candidate is comfortable selling into healthcare providers while also managing

operational workflows and referrals in a fast-paced environment.

Who is this company?

This company is a new type of medical provider built on peer-to-peer connection, helping people

with chronic conditions live and age at home. We bundle peer support, education, and home

delivery of medical supplies in an end-to-end digital care solution.

We help our members discover and purchase the best medical equipment and supplies to

address their underlying chronic conditions and receive the education and support they need to

thrive at home.

Since our inception in November 2019, this company has gained Medicare licenses in 48 states

and 16 Medicaid licenses. We serve members of top payers including Medicare, Medicaid,

Cigna, Humana, Florida Blue, and Oscar. We are backed by leading investors including Mosaic

General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami

Health System, Samsung Next, GSBackers, Table Management, and at.inc.

What You'll Do

 

Provider Partnerships

● Build and maintain strong relationships with healthcare providers and medical practices.

● Grow this company’s provider referral network through phone-based outreach and

relationship management.

● Manage the full lifecycle of provider partnerships, from initial outreach through ongoing

referral growth.

● Identify new provider opportunities and expand existing relationships.

● Educate providers and office staff on the company’s services and referral processes.

 

Referral Management

● Process and manage incoming Durable Medical Equipment (DME) referrals from

healthcare providers.

● Serve as a primary point of contact for provider offices regarding referrals and order

status.

● Ensure referrals are complete, accurate, and processed quickly.

● Coordinate with internal teams to ensure patients receive supplies in a timely manner.

 

Operations & Coordination

● Manage provider communications, referrals, and documentation through internal

systems.

● Track referral pipelines and follow up with provider offices to ensure completion.

● Collaborate with operations and support teams to resolve issues impacting patients or

providers.

● Identify opportunities to improve referral workflows and provider experience.

 

What You Bring

● Experience working with US healthcare providers, hospitals, or medical practices.

● Experience selling to or building relationships with healthcare professionals.

● Experience managing healthcare referrals, patient coordination, or healthcare

operations.

● Experience working directly with customers, clients, or patients in a service-oriented role.

● Strong organizational skills and ability to manage multiple workflows simultaneously.

● Comfort working in a phone-based outreach and relationship management role.

 

Preferred Experience

● Experience working at a Durable Medical Equipment (DME) company.

● Experience processing medical referrals or coordinating care.

● Familiarity with insurance, medical documentation, or healthcare billing workflows.

● Experience using CRM systems, ticketing tools, and Google Workspace.

 

Why Join the company

This company is on a mission to improve how people with chronic conditions receive care and

support at home. If you’re passionate about improving healthcare access and enjoy working in

fast-moving environments, we’d love to hear from you.