Senior Strategic Account Manager - 19768

Location: Fully Remote
Working Hours: Must align closely with U.S. Eastern Time business hours, regardless of location
Contract Type: Independent Contractor Agreement
Compensation: USD $4,000 – $8,000 Usd  per month, depending on experience

We are seeking an experienced and proactive Senior Strategic Account Manager to own and grow one of our most significant enterprise client relationships within major U.S. professional sports. This is a highly autonomous role requiring strong commercial acumen, exceptional stakeholder management skills, and the ability to drive complex initiatives across multiple teams.

This position offers the opportunity to work closely with leading basketball and sports organizations throughout the live rhythms of the season, including regular season play, playoffs, Finals, Draft periods, free agency, and other key content moments that shape fan engagement and business priorities.

You will operate at the intersection of client success, product, delivery, operations, and commercial growth, ensuring that commitments are delivered successfully while identifying opportunities to expand the partnership and create additional value.

The organization embraces modern tools and workflows, including the thoughtful use of AI technologies to improve efficiency, quality, consistency, and overall team performance.

• →Serve as the primary day-to-day strategic contact for a high-profile enterprise client.
• →Drive account execution, ensuring projects move forward efficiently and commitments are delivered on time.
• →Coordinate cross-functional teams including Product, Engineering, Delivery, Operations, and Content.
• →Translate client needs into clear priorities, action plans, and deliverables.
• →Maintain accountability for the quality, accuracy, and impact of all client-facing work.
• →Manage executive-level communications and respond effectively to daily client requests.
• →Own account planning activities, including strategic roadmaps, renewals, growth opportunities, and commercial discussions.
• →Develop meaningful client reporting that drives informed decision-making and measurable outcomes.
• →Identify expansion opportunities and proactively contribute to account growth.
• →Lead incident management and escalations by setting expectations, coordinating stakeholders, and driving resolution.
• →Leverage modern productivity and AI-enabled tools to improve communication, reporting, documentation, analysis, and operational efficiency.

The nature of this role is heavily influenced by the dynamics of major U.S. professional sports, particularly basketball. Business priorities may shift quickly due to playoff runs, trades, draft events, injuries, roster moves, or other significant developments.

• Proven ability to work independently, proactively, and effectively manage multiple priorities simultaneously.
• Strong critical thinking skills with the ability to understand underlying business needs rather than simply executing requests.
• Experience influencing and coordinating cross-functional teams without direct authority.
• Excellent written and verbal communication skills, with the ability to simplify complex topics for diverse audiences.
• Minimum of 3 years of experience managing enterprise-level client relationships, strategic accounts, customer success, partnerships, or similar functions.
• Demonstrated experience managing senior stakeholders and executive communications.
• Strong organizational skills and attention to detail.
• Reliable high-speed internet connection and ability to work U.S. Eastern Time hours consistently.
• Genuine passion for basketball and an interest in the broader sports industry.