Sales Support Coordinator - 65011405839

Work Hours: Monday to Friday, 7:00 AM–4:00 PM CST
Pay Range: $2,500–$3,500/mo (Varies based on skill set and experience level)
Location of Search: South Africa, Latin America
Work Location: Remote
 

Our client is a specialized industrial materials and supply provider, processing and supplying high-volume manufacturing solutions to industrial clients nationwide. Known for technical quality assurance, reliable logistics, and dependable product standards, the company provides essential raw materials critical to diverse industrial production processes.

To support business expansion and ensure comprehensive account coverage across its growing customer base, the company is adding a dedicated sales professional to manage customer accounts, build repeat sales pipelines, and drive business development.

We are seeking a senior-level, full-cycle Sales Support Coordinator to own and manage a portfolio of ~320 direct industrial customer accounts. You will drive repeat sales, manage Pipedrive pipelines, leverage AI productivity tools (ChatGPT/Claude), and coordinate order fulfillment to ensure account retention and revenue growth.

• →Full-Cycle Account Management: Serve as the primary sales contact for ~320 assigned accounts. Re-engage inactive buyers, present product solutions, negotiate terms, address customer concerns, and proactively identify upselling and cross-selling opportunities.
• →Pipeline & CRM Maintenance: Build, organize, and maintain clean deal pipelines in Pipedrive. Log call notes, quotes, order histories, and enforce systematic follow-up cadences to ensure zero account drop-off.
• →AI-Enhanced Operations: Use AI productivity tools (ChatGPT, Claude) to accelerate industry/account research, draft personalized outreach, summarize call notes, and optimize daily workflows.
• →Order & Fulfillment Support: Gather volume specs to issue pricing quotes, verify order documentation, and collaborate with internal production, inventory, and logistics to track orders through delivery.

• Experience: 4+ years in full-cycle B2B sales, account management, or inside sales (experience in industrial materials, manufacturing, or commercial supply distribution is preferred).
• Technical Skills: Hands-on proficiency with Pipedrive (or similar CRMs), AI productivity tools (Claude/ChatGPT), Google Workspace / MS Office, and digital communication platforms.
• Communication & Execution: Advanced written and verbal English skills with a confident phone presence; strong time-management and pipeline prioritization abilities.
• Setup: High-speed internet connection, dedicated remote home office, and full availability during 7:00 AM–4:00 PM CST hours.

• Total portfolio revenue, order volume, and account retention rates.
• Success in re-engaging inactive accounts and quote follow-up consistency.
• CRM data hygiene and accuracy in Pipedrive.
• Workflow efficiency gains through AI integration.
• Smooth cross-departmental coordination with production and logistics.