Marketplace Operations Manager| 53397113976

Seeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted.

Position: Marketplace Operations Manager
Location: Remote: South America (Colombia, Ecuador, Peru,Chile)
​​​​​Working Schedule : 9:00am-5:00pm Eastern Australian Time OR 6:00am-2:00pm Eastern Australian Time
Salary: Market Related

About Us 

We are a thriving e-commerce company behind multiple successful brands sold on Amazon.com. Through our consultancy services, we also assist other e-commerce companies to successfully build their brands on the platform by leveraging our experience and expertise. Our vision of delivering a 6-star experience to our customers through best-of-breed systems, data, and AI-powered innovation propels us forward and is at the heart of how we conduct our business. We are headquartered in Melbourne, Australia, but have a remote and dynamic team spread across various regions worldwide.

About the Role:
We  are  looking  for  a  highly  skilled  Marketplace  Operations  Manager to lead and optimize our Amazon  operations across multiple brands. This is a senior, hands-on role suited for someone with  deep  Amazon  marketplace  expertise,  strong  operational  instincts,  and  the  ability to drive performance across supply chain, customer experience, and AI-driven strategy.

Key Responsibilities

Marketplace Operations – Amazon Focus

• Oversee day-to-day Amazon operations across multiple brands, ensuring optimal performance across listings, account health, pricing, fulfillment, and compliance.

• Manage growth initiatives including new product launches, keyword optimization, promotions, and advertising strategies.

• Monitor sales velocity, customer metrics, and profitability across brands to guide strategic decision-making.

• Resolve high-impact issues with Amazon (e.g., listing suspensions, chargebacks, policy violations) quickly and effectively.

Supply Chain & Fulfillment

• Direct end-to-end supply chain operations including procurement, inventory forecasting, 3PL coordination, and FBA/FBM logistics.

• Optimize inventory turnover and working capital while avoiding stockouts and overstock.

• Collaborate with sourcing teams and suppliers to improve lead times, reduce cost of goods sold (COGS), and strengthen vendor reliability.

• Ensure seamless integration of systems across order management, logistics, and warehouse operations.

Customer Experience & Support

• Lead customer service strategy across all Amazon touchpoints, with a focus on maintaining excellent ratings and response time.

• Implement SOPs and automation tools to streamline post-sale communication, returns, and warranty processes.

• Drive initiatives that increase customer satisfaction, reduce negative feedback, and boost repeat purchases.

AI-Driven Operational Strategy

• Leverage AI tools and automation platforms to enhance operations in areas like forecasting, ad performance, competitive analysis, and customer service.

• Evaluate and implement AI-based solutions for product research, content optimization, marketing automation, and process improvement.

• Stay ahead of emerging tech trends that can drive efficiency and edge in e-commerce operations.

Leadership & Cross-Functional Management

• Manage and grow cross-functional teams across operations, supply chain, and support.

• Build scalable systems and infrastructure to support growth across multiple Amazon brands.

• Work directly with the CEO and leadership team to align operational strategy with

revenue and profitability goals.

• Maintain and improve KPIs across operational areas — delivery speed, in-stock rates,

customer satisfaction, and operational cost per order.

Qualifications & Requirements

Must-Have

• 5+ years of experience in Amazon marketplace operations or e-commerce management.

• Proven track record managing multi-brand Amazon accounts end-to-end.

• Deep knowledge of Amazon Seller Central, FBA/FBM, and account health management.

• Strong analytical and data-driven decision-making skills.

• Experience with supply chain management, 3PL coordination, and inventory optimization.

• Familiarity with AI and automation tools for e-commerce operations.

• Excellent communication, leadership, and cross-functional management skills.

Nice-to-Have

• Experience managing Amazon PPC and advertising strategy.

• Background in consultancy or agency environments managing multiple client brands.

• Experience mentoring or building operations teams.

• Experience managing 7-figure brands/accounts on Amazon.com