Order Management Senior Analyst

Responsibilities:
o    Order processing
    Review customer orders to ensure accuracy and compliance.
    Enter orders in accordance with company policy and customer requirements
    Provide customer service to distribution and reseller partners
    Manage order flow through fulfillment and invoicing
o    Cross functional coordination with warehouse, manufacturing, sales, and finance teams.
o    Provide a point of contact for customer inquiries.
o    Process return request (RMAs) and customer credits
o    Maintain documentation of Order Management processes

Skill Requirements:
• Intermediate Excel skills (pivot tables, VLOOKUP, data analysis)
• Proficiency in using ERP order processing systems and CRM tools (e.g., Salesforce)
• Understanding of supply chain and logistics processes
• Ability to collaborate cross-functionally with sales, finance, and other relevant teams
• Knowledge of international trade regulations and compliance
• Time management and ability to prioritize tasks under pressure; self-managing
• Ability to identify and implement process improvements.
Fluent in English (written and verbal)

Education:
• Bachelor’s degree with 3+ years experience; or equivalent work experience preferred.