E-Commerce & Merchandising Project Lead

As a key member of the Merchandising and Design team, the E-commerce & Merchandising Project Lead is responsible for supporting the Senior Manager, Merchandising and E-commerce to strategize and forecast sales cycles, improve e-commerce functionality, and optimize operations of the department.

External management

• →Lead cross-functional e-commerce projects from ideation through launch and post-launch optimization (website redesigns, platform upgrades, new market entries, feature rollouts, A/B testing programs, etc.).
• →Ensure timely delivery of all materials, inbound and outbound.
• →Manage and maintain inventory for shop.spacex.com and SpaceX employee retail stores.
• →Own PO issuance and invoice close out for the network of vendors.
• →Coordinate and prioritize work across the Product team, Developers, Marketing, Customer Service, Logistics, and external agencies/vendors.
• →Manage vendor relationships and third-party platform partners (e.g., Shopify, Smartsheet, Shift4, Gorgias, custom builds, payment gateways, analytics tools).
• →Monitor project KPIs (conversion rate, revenue impact, site performance, on-time delivery, budget adherence) and report insights to leadership.
• →Champion best practices in digital commerce, accessibility, SEO, mobile experience, and data privacy/compliance (GDPR, CCPA, etc.).
• →Oversee licensing partnerships and 3rd party resellers.

Internal management

• →Serve as the primary point of contact for merchandise needs of internal departments, including but not limited to coordinating with vendors to produce promotional or gifting product and facilitating department orders through shop.spacex.com.
• →Responsible for supporting internal product distributions, gifts, events, and employee customer service.
• →Support leadership and finance team to forecast annual spend, report revenue, and retain the most cost-effective suppliers.
• →Lead customer service standards and work with customer service team to adhere to them.
• →Performs other duties or special projects as assigned.

• High school diploma or equivalency certificate.
• 5+ years of project management experience, with at least 3 years specifically in e-commerce or digital retail environments.

• Excellent stakeholder management, communication, and presentation skills; ability to influence at all levels.
• Experience with platforms such as Shopify Plus, BigCommerce, or custom headless architectures.
• Analytical mindset with the ability to translate data into actionable project decisions.
• Previous experience in a fast-growing DTC, marketplace, or omnichannel retail business.
• Knowledge of supply chain, inventory systems, or order management integrations.
• MS Office, Excel, Smartsheet, Adobe Creative Suite and Figma a plus, but not required.

• Must be willing to work extended hours and/or weekends as needed.
• Must be willing to travel to vendors or other SpaceX locations (up to 5%).

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.