Entry Level Customer Service - Work From Home

Join a growing organization focused on helping individuals and families understand and access supplemental benefit programs designed to provide additional protection and peace of mind.

For more than 60 years, our organization has worked with thousands of unions and associations across North America, supporting members and their families with benefit solutions tailored to their needs. As our reach continues to grow, we're looking for motivated individuals who want to build a meaningful career while working in a flexible, professional environment.

• →Connect with members through inbound and outbound communication
• →Schedule virtual appointments with individuals who have requested benefit information
• →Conduct virtual consultations and learn about each member's needs
• →Clearly explain available benefit programs and coverage options
• →Answer questions and provide helpful, professional guidance
• →Assist members with digital applications and required documentation
• →Maintain accurate and organized client records
• →Complete follow-ups and ensure information is properly documented
• →Participate in ongoing training, coaching, and leadership development

• Strong verbal and written communication skills
• Friendly, professional, and service-oriented approach
• Good listening and interpersonal abilities
• Strong organization and time-management skills
• Comfortable using basic digital tools, video conferencing, and online applications
• Ability to work independently in a remote environment
• Dependable, motivated, and willing to learn
• Customer service or sales experience is an asset, but not required
• Must meet applicable work authorization and background requirements

If you're looking for a career that combines flexibility, professional growth, and the opportunity to make a meaningful difference for working families, this could be the right fit.

Bring your motivation and willingness to learn—we'll provide the training, resources, and support to help you develop.