German Customer Support & Sales Specialist - Varna

We are currently looking for German-speaking Customer Support Specialists to join an international customer service project supporting customers in the German-speaking market.

In this role, you will assist customers with a wide range of service, billing and technical inquiries, provide professional solutions to their questions and complaints, and ensure a positive customer experience throughout every interaction.

The position also includes a sales and cross-selling element, giving you the opportunity to identify relevant products or services based on each customer's needs.

This is a great opportunity for someone who enjoys communicating with customers, solving problems and working in a dynamic, international environment.

Responsibilities

• Provide professional customer support in German, assisting customers with their questions and requests
• Handle technical, billing and service-related inquiries and provide appropriate solutions
• Manage customer complaints professionally and ensure timely resolution
• Troubleshoot customer issues and escalate cases when required
• Accurately record and document all customer interactions
• Collect all necessary information to support effective case resolution
• Identify and communicate relevant sales and cross-selling opportunities during customer interactions
• Maintain up-to-date knowledge of products, services and processes
• Follow established quality standards, internal procedures and customer service guidelines
• Ensure compliance with GDPR, consumer safety requirements and internal policies
• Escalate product safety or regulatory concerns through the appropriate channels
• Identify recurring customer issues and share feedback to support continuous improvement
• Represent the brand professionally and contribute to a high-quality customer experience

• C1 level of German – both written and spoken
• B1 level of English
• High School Diploma
• Previous customer service or sales experience is preferred but not required
• Strong communication and interpersonal skills
• Customer-oriented mindset with a professional and positive attitude
• Ability to handle complaints calmly and effectively
• Strong problem-solving and troubleshooting skills
• Comfortable identifying sales and cross-selling opportunities
• Good organizational skills and attention to detail
• Ability to follow structured processes and quality standards
• Willingness to learn and develop within a dynamic customer service environment

Working Hours

• Full-time position
• Working schedule based on business requirements
• Candidates should be flexible regarding working hours and potential schedule adjustments

Training

• Comprehensive paid training will be provided before taking over customer interactions independently
• Training will prepare you for customer service, technical and billing inquiries, complaint handling, products and processes
• Candidates will also receive guidance on sales and cross-selling techniques
• Further details regarding the exact training schedule will be provided during the recruitment process