Dutch Technical Support for Consumer Electronics & Home Appliances in Portugal

Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?

We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.

• →Offer tech support via phone and email for domestic appliance clients.
• →Conduct initial diagnostics and troubleshooting with 60 available processes.
• →Escalate complex problems to appropriate departments.
• →Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
• →Handle minor repairs, follow-up on orders, and address complaints.
• →Utilize three software programs for the support process.
• →Cross-sell products as needed.

•   Near native level of Dutch.
•   Advanced level of English.
•   Experience in customer service or tech support (preferred).
•   Strong communication skills (phone and email).
•   Ability to handle and troubleshoot technical issues efficiently.
•   Familiarity with software programs.
•   Cross-selling skills are a plus.