Program Manager

United StatesRemotefull-timemid

OperationsProject Manager

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Quick Summary

Overview

Let’s build what’s next, together. We’re on a mission to modernize the infrastructure of the $11.6 trillion travel industry. Our Travel-as-a-Service platform is designed to make every trip better,

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OperationsProject Manager

We’re on a mission to modernize the infrastructure of the $11.6 trillion travel industry. Our Travel-as-a-Service platform is designed to make every trip better, whether you’re booking for work or leisure, building your own travel product, or looking to offer personalized experiences at scale.

We’re not just modernizing technology. We’re rethinking how the travel industry works, including how AI can transform the way travel is booked, managed, and serviced.

We’re tackling complex problems with ambitious people, deep industry expertise, and the latest tools and technology.. If you’re excited by meaningful challenges and want to see your ideas turn into something real, there’s plenty to build here. Our customers and partners already include some of the largest companies in the world, and we’re just getting started.

At Spotnana, our values and principles guide how we work and grow together:

Build the future – We are leaders, we are innovators, we are ambitious.
Commit to excellence – We’re accountable, we are partners, we are agile.
Stronger together – We lead with respect and integrity, we are inclusive, we are lifelong learners.

As a Program Manager at Spotnana, you will be leading the project kick-off for Direct Travel TMCs until all contracted products and services are fully launched. You will be part of a global Sales team and will be responsible for the implementation of TMCs and their customers on Direct Travel within the Spotnana Platform. Your expertise in Project Management and Solutions Architecture will help to ensure that TMCs and their customers are using their Spotnana platform to its fullest extent. Your goal is to help TMCs and their customers to be successful from the first day and to derive the most value possible from their Spotnana investment.

You will work closely with our Customer Success Managers as well as every other team at Spotnana, from Sales and Product to Engineering, Travel Operations, and Technical Support.

Lead the on-time and within-scope technical implementation for Direct Travel TMCs and their customers
Facilitate discovery and scoping sessions with new TMCs and their customers for one-time and for multi-phased implementations
Lead all aspects of Project Management, including risk management analysis, and setting goals and KPIs
Advise Direct Travel TMCs and their customers on technical best practices, including ordering and setup of OID within Direct Travel and the Spotnana Platform. Provide Direct Travel TMCs and their customers with clear proactive technical guidance and expertise across our product and services including ongoing Direct Travel education and engagement to keep pace with all updates and changes, via edifact and NDC channels.
Collaborate with Sales, Customer Success, Product Management, Engineering, Finance, Travel Operations and Technical Support to ensure Spotnana’s product and services will be able to meet the TMC’s requirements
Maintain accurate and up-to-date project plans in SmartSheet and in Salesforce
Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices

Minimum 5+ years of working experience and a background in working with TMCs and customer-facing technical implementation and onboarding role within a highly technical team.
Understanding of SSO, ADFS, SFTP, multiple HRIS integrations, and API integrations with other Enterprise applications
Experience leading VAT and UAT phases of implementation
Working knowledge of the corporate travel industry
Ability to manage multiple work streams, work to deadlines, and prioritize between competing demands
Ability to work cross-functionally with all levels of an organization (both internally and externally) and across all geographies
Strong interpersonal communication (verbal and written) and organizational skills
Highly motivated, driven, and passionate about technology and customer success
Understanding of and exposure to Amadeus and Sabre, including experience supporting setup within an OBT.
This role is eligible for remote work in the US.

Candidates can expect an initial conversation with our Talent Acquisition team, followed by conversations with key team members.

What We Offer

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Spotnana strives to offer fair, industry-competitive, and equitable compensation. Our total compensation package includes base salary, an annual performance bonus, company equity, and comprehensive benefits. We use trusted third-party market data to establish compensation ranges that are competitive for the role, industry, company size, and geographic market, while maintaining internal equity across our team.

Compensation is determined based on a variety of factors, including skills, experience, qualifications, and work location. The anticipated annual base salary hiring ranges for this role are:

✓New York Metro Area, San Francisco Bay Area, Seattle Metro Area: $125,000 - $140,000

✓California, New Jersey, Washington, New York, Washington, D.C., Massachusetts, Connecticut: $119,000 - $135,000

✓Hawaii, Alaska, Maryland, Illinois, New Hampshire, Oregon, Colorado, Virginia, Delaware, Minnesota, Rhode Island, Pennsylvania, Texas: $114,000 - $130,000

✓All other U.S. states: $100,600 - $125,000

✓Equity in the form of stock options, which provides partial ownership in the company, so you can share in the success of the company as it grows

✓Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match

✓Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents

✓Pre-tax flexible spending account options for health, dependent care, and commuter expenses

✓Flexible PTO in addition to 10 company holidays and an end-of-year company shutdown

✓Up to 26 weeks of Parental Leave

✓Monthly cell phone/internet stipend

✓Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more