Talent Operations Manager

This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL

• →Design strategy for onboarding, training, and readiness processes for mentors and live instructors
• →Ensure consistent performance management, QA, and remediation standards across programs
• →Create systems to identify performance risks and lead improvement plans

• Own talent capacity planning to support cohort launches and ongoing delivery across all programs
• Anticipate coverage gaps and mitigate risk before escalation

• Drive sourcing strategy,  execution, and hiring workflows for new course talent roles
• Define hiring readiness, role expectations, and onboarding handoff
• Maintain a high and consistent hiring bar across talent types

• Build and maintain scalable talent ops processes and documentation for the team
• Manage internal team to route tickets, execute payments, and improve response times
• Lean on data and dashboards to monitor talent performance, coverage, and risk
• Design and implement a community across contracted course talent roles

• Effectively communicate strategic risks and opportunities to Program Leadership  with clear recommendations and tradeoffs
• Catalyze tight feedback loops for iteration on programs, ensuring high-quality delivery of outcomes
• Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies

• 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field. 
• Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction. 
• Experience sourcing and hiring talent (contracted or full-time) 
• Strong written and verbal communication skills
• Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience)
• Enjoys building systems and using data to inform and drive decisions
• Bonus: experience working in B2B and or allied health fields

In the first 90 days, you can expect: 

• Build relationships with Program Operations Leadership, Program Success, Career Services, and other course talent stakeholders 
• Develop a clear understanding of Springboard’s mentor, instructor, and course talent communities across all programs (Tech, Allied Health, AI) 
• Assess current talent operations processes, identify operational risk/bottlenecks, and establish priorities for improvement 
• Assume management responsibilities for the Talent Operations team, with a focus on ensuring clarity around ownership, workflows, and team expectations

Within 6 months:

• Own forecasting and capacity planning processes to ensure all programs are appropriately staffed with a specific focus on proactive planning for coverage risks
• Maintain a strong hiring pipeline and set up consistent hiring practices for all roles (mentors, instructors, coaches, etc) 
• Set up scaled systems for talent management, performance management, coaching/feedback, and remediation. 

Within 12 months: 

• Develop and manage a high-performing and engaged community of Course Talent staff
• Set up data-driven reporting and decision-making processes that allow for clear visibility into talent performance, capacity planning, and risk mitigation. 
• Serve as a trusted cross-functional partner who proactively identifies challenges, proposes solutions, and influences program strategy.
• Ensure Springboard can confidently scale programs with the right talent, in the right roles, at the right time.

This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL