Program Director, Surgical Services

We are seeking a highly motivated Program Director to lead Stepful's Surgical Services programs — Surgical Technology and Sterile Processing. This is a high-impact, portfolio-level role for someone who is passionate about healthcare education and committed to expanding access to surgical careers for working adults across the country.

The Program Director, Surgical Services will own the full operational and quality lifecycle of both programs — spanning curriculum, skills lab and clinical operations, instructor team leadership, and enterprise client partnerships across 12+ healthcare employer partners in multiple states. Success in this role is measured by student outcomes (certification pass rates, graduation rates, and job placement) and the quality and depth of Stepful's relationships with its clinical and employer partners.

This remote role will require occasional travel to employer partner clinical sites and reports to the Senior Director, Operations.

If you're energized by the chance to shape how the next generation of surgical technologists and sterile processing technicians are trained — and to do it at scale — we'd love to hear from you.

• Own the day-to-day operations of both the Surgical Technology and Sterile Processing programs across didactic (online), skills lab (in-person), and clinical education components.

• Safeguard NCCT program approval and applicable state regulatory standing by protecting key outcome thresholds: certification pass rates, graduation rates, and job placement.

• Conduct ongoing program evaluation and assessment, using data to surface improvement opportunities and drive continuous improvement across both programs.

• Hire, onboard, and manage a team of full-time staff and a growing contractor/adjunct instructor pool across both programs.

• Set quality and performance standards; lead performance calibration to ensure instructional consistency and excellence.

• Coach and develop team members, fostering a culture of accountability, continuous improvement, and shared ownership of student outcomes.

• Partner closely with the Customer Success team to support multiple healthcare employer partners across multiple states, managing ongoing relationships and ensuring strong program alignment.

• Lead client site visits and clinical skills calibration independently, ensuring graduates are practice-ready from day one.

• Partner with Stepful's enterprise team to support program expansion and onboarding of new employer partners.

• As the Subject Matter Expert, collaborate with internal curriculum teams to continuously review and strengthen content across both programs, keeping it current with industry standards and employer expectations.

• Oversee student progress and performance, including progress monitoring, academic advising, and program completion support.

• Experiment with AI tools and other technologies to improve program workflows, reporting, and student outcomes — documenting and sharing what works.

• 3+ years of experience teaching surgical technology and/or sterile processing fundamentals, including course delivery, assessment, and student support

• Active NBSTSA Certified Surgical Technologist or NCCT TS-C certification

• 5+ years of clinical or operational experience in a surgical technology or sterile processing clinical setting

• 2+ years of experience in healthcare education, training program administration, or a clinical operations role with instructional oversight — experience with regulatory or certification compliance strongly preferred.

• Demonstrated experience managing or leading a team, including contractors or adjunct instructors.

• Experience working with enterprise clients, clinical sites, or healthcare employer partners - a collaborative, relationship-first approach is essential.

• Strong cross-functional skills; comfortable working alongside instructors, students, clinical partners, and internal Stepful teams across multiple states.

• Comfort in a fast-growing organization where priorities evolve and initiative is valued.

• Willingness to travel to our employer partner sites around the US, up to 20-25% of the time

• You have experience in EdTech or online/hybrid healthcare training environments.

• You've participated in NCCT program reviews, accreditation processes, or state authorization compliance activities.

• You hold dual certification across both surgical technology and sterile processing.

• Introductory call with Talent Acquisition team member

• Interview with Hiring Manager

• Take-Home Assignment

• Virtual Assignment Review

• Virtual Team Interview

• Final Onsite Interviews (at our NYC office)