Night Audit

Description

The Residence Inn near Universal Orlando is seeking a dependable, detail-oriented, and guest-focused Night Auditor to join our Front Office team.

• Perform daily night audit procedures, ensuring all financial transactions are accurately recorded, reconciled, and reported.
• Review and balance daily room revenue, guest payments, credit card settlements, adjustments, and other financial transactions.
• Run and review audit reports and journals from the hotel's property management, credit card, and other applicable computer systems.
• Prepare and verify daily financial reports, including guest ledger summaries, revenue reports, and other required documentation.
• Enter and reconcile applicable revenue, expenses, allowances, and adjustments to maintain accurate financial records.
• Identify, investigate, and correct discrepancies in guest accounts, reservations, room rates, and financial transactions.
• Ensure all financial reports, supporting documentation, and backup vouchers are complete, accurate, and properly filed.
• Distribute required financial reports and documentation to management and appropriate departments.
• Complete end-of-day processing and reset hotel systems for the following business day.
• Maintain organized and accurate financial records in accordance with hotel accounting procedures.

• Greet and assist guests in a warm, professional, and welcoming manner.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Verify guest identification, reservation information, room assignments, rates, and payment methods.
• Process guest payments, adjustments, and incidental charges in accordance with hotel policies.
• Respond promptly and professionally to guest inquiries, requests, concerns, and complaints.
• Resolve guest concerns within established authority and escalate significant issues to management when necessary.
• Answer incoming telephone calls and assist with reservations, room availability, and general hotel information.
• Provide guests with information regarding hotel amenities, local attractions, transportation, and other services.
• Promote Marriott Bonvoy membership and recognize loyalty members in accordance with brand standards.
• Perform guest service agent, reservations agent, telephone operator, and Front Desk supervisory responsibilities as needed.

• Monitor overnight hotel operations and maintain awareness of guest and property safety.
• Respond appropriately to emergencies, disturbances, and operational concerns in accordance with hotel procedures.
• Troubleshoot routine property management system issues and report unresolved technical problems to the appropriate department.
• Coordinate with Front Desk and other departments to ensure accurate reporting and a smooth transition into the next business day.
• Maintain accurate records of overnight incidents, guest concerns, financial discrepancies, and outstanding operational matters.
• Communicate important information and follow-up items to the incoming Front Desk team and management.
• Assist with the preparation of statistical reports, operational summaries, and presentations as requested.
• Maintain the cleanliness, organization, and professional appearance of the Front Desk and lobby areas.
• Attend required hotel meetings and training sessions.
• Complete additional responsibilities as assigned by management.

Requirements

• High school diploma or equivalent required; additional education or relevant training preferred.
• Minimum of one year of relevant hospitality, customer service, accounting, or related experience required.
• Previous hotel Front Desk or Night Audit experience strongly preferred.
• Strong mathematical skills and ability to accurately reconcile financial transactions.
• Strong computer proficiency and ability to learn hotel property management and financial reporting systems.
• Experience with Marriott FOSSE or similar property management systems preferred.
• Excellent attention to detail, organizational skills, and financial accuracy.
• Strong communication, customer service, and interpersonal skills.
• Ability to communicate effectively and professionally with guests, vendors, management, and fellow associates.
• Ability to work independently, exercise sound judgment, and resolve problems with minimal supervision.
• Ability to manage multiple responsibilities and adapt to changing priorities or high-pressure situations.
• Knowledge of hospitality service standards, guest relations, and professional etiquette.
• Ability to maintain confidentiality when handling guest information and financial records.
• Ability to follow applicable federal, state, and local health and safety regulations.
• CPR and First Aid training preferred.
• Additional language proficiency preferred.
• Ability to obtain any licenses or certifications required for the position.
• Must be available to work overnight shifts, including weekends and holidays, based on business needs.
• Must adhere to Residence Inn, Marriott, StepStone Hospitality, and hotel policies and procedures.

• Ability to lift and pull a minimum of 20 pounds.
• Ability to perform tasks involving pushing, bending, stooping, and reaching overhead.
• Manual dexterity necessary to operate computers, telephones, and other office equipment.
• Ability to perform duties requiring hearing, writing, and typing.
• Ability to safely perform the essential functions of the position, with or without reasonable accommodation.

• Complete assignments thoroughly, accurately, and professionally.
• Demonstrate accountability, reliability, and attention to detail.
• Maintain a professional appearance and demeanor in accordance with company standards.
• Communicate clearly, respectfully, and effectively with guests and fellow associates.
• Demonstrate flexibility and professionalism when responding to operational challenges.
• Support StepStone Hospitality's mission, core values, and commitment to exceptional guest service.
• Maintain a positive and collaborative working relationship with all hotel departments.
• Take initiative in professional development and continuous improvement.