Enterprise Customer Success Manager

Storesight is an AI-powered platform purpose-built by CPG executives in collaboration with leading CPG firms to transform how sales and category management teams operate. Backed by a network of 3M+ contributors, we acquire more than 6 million shelf and display images annually from nearly 50,000 locations. If you’re passionate about helping businesses maximize retail performance, revenue, and profit, join us in shaping the future of CPG innovation.

• →Strategic Account Ownership
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  • →Own a portfolio of Storesight’s largest and most complex enterprise customers, accountable for gross retention, net revenue retention, and overall customer health across the book.
  • →Build and maintain key account relationships, including executive-level (Director, VP, and C-suite) while multi-threading across sales, category management, insights, and retail execution teams.
  • →Develop and execute strategic Success Plans for each account, aligned to the customer’s business priorities, retail calendar, and key moments such as line reviews and JBPs.
  • →Lead executive business reviews that quantify the value and ROI customers achieve with Storesight.
• →Renewals and Account Growth
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  • →Own the renewal process end to end for enterprise accounts, including forecasting, risk mitigation, and commercial negotiation.
  • →Proactively identify and develop expansion opportunities across new brands, categories, retailers, and solutions, partnering with Sales to close them.
  • →Manage accounts, forecasts, and customer interactions in our CRM system, HubSpot, and report on account health to Customer Success leadership.
• →Data-Driven Value Realization
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  • →Analyze customer usage and Storesight data to surface strategic insights, close adoption gaps, and drive measurable business outcomes for customers.
  • →Identify early warning signs of risk and lead cross-functional recovery plans with the Data and Platform Operations teams.
  • →Translate shelf and retail data into compelling, executive-ready stories that connect Storesight to customer KPIs.
• →Use Case Expertise, Product Training, and Customer Advocacy
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  • →Train customers on features and navigations on the Storesight platform.
  • →Serve as a senior subject matter expert on the Storesight platform, guiding customers on advanced use cases and best practices to maximize their investment.
  • →Lead complex enterprise onboardings and implementations, including multi-team rollouts and custom program design.
  • →Act as the voice of the enterprise customer, sharing structured feedback with Product and Data teams to shape platform enhancements and the roadmap.
• →Team Contribution and Enablement
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  • →Serve as a go-to resource on complex enterprise accounts, sharing insights and best practices that strengthen the broader Customer Success team.
  • →Help build and refine Customer Success playbooks, processes, and tools for enterprise account management.
  • →Partner with Customer Success leadership on team initiatives and contribute to a collaborative, high-performance culture.

• Seasoned customer success or account management professional with deep experience serving enterprise Consumer Packaged Goods (CPG) and retail customers.
• Results and outcomes focused. Demonstrated track record of retaining and growing large, complex accounts.
• Executive presence, with the confidence to influence senior stakeholders and navigate complex, matrixed organizations.
• Commercially minded and comfortable leading renewal and expansion negotiations.
• Operate with a fast motor, and drive pace and urgency.
• Highly curious and analytical, with strength bringing data-driven stories to life and narrative.
• A strong communicator with the ability to simplify complex insights for various stakeholders.
• A proactive problem solver and team player who thrives in a fast-paced, collaborative environment.

• Competitive salary and bonus structure
• Paid vacation and sick time.
• Health, dental, and vision insurance
• Company-paid life insurance
• Supplemental Insurance 
• 401(k) and Company match 
• Opportunities for career advancement