Senior Operations Manager (Operations Manager I)

We are seeking an internal DHL candidate for this role.  The role requires a highly capable and results-driven leader with strong expertise in ETQ, OMS, and Safety programs. Additional experience in Logics, Security, BCM, Universal Waste, Go Green initiatives, Tier 2 reporting, and Smart OPS is strongly preferred. The successful candidate will provide leadership and strategic oversight to three supervisors across three geographically dispersed locations, requiring approximately 50% travel between Channahon, IL; Memphis, TN; and Waddell, AZ.

Given the multi-site scope and operational complexity of the position, the ideal candidate must possess strong analytical, organizational, and prioritization skills. They should be able to effectively manage competing demands, drive compliance and operational excellence, support site-level initiatives, and ensure consistent execution of key programs across all locations while maintaining high standards of performance, accountability, and responsiveness.        

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.

For roles within California and Washington the range is $85,000 to $110,000.

• →Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• →Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• →Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• →Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• →Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• →Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• →Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• →Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.     
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.