QA Engineer Team Lead

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

Through an Employer of Record (EOR), we are looking for a new QA Engineering Team Lead in India to join our growing Software Development Team. This individual will report into our Manager, QA and is responsible for ensuring the delivery of high-quality software products through effective test planning, execution, and automation strategies. This role leads quality assurance efforts across projects, collaborates closely with cross-functional teams, and mentors junior QA engineers to continuously improve testing practices and product quality.  

Testing & Quality Assurance

• →Design, develop, and execute comprehensive test plans and test cases for functional, non-functional, regression, performance, and accessibility testing
• →Review test cases, automation scripts, and test results to ensure coverage, accuracy, and alignment with business requirements
• →Identify, document, track, and communicate software defects using bug-tracking tools, ensuring timely resolution
• →Analyze testing metrics and results to provide insights and recommendations for improving QA processes and product quality

Test Automation

• →Lead test automation initiatives by developing, maintaining, and enhancing automated test scripts using tools such as Selenium, Cypress, Appium, or Playwright

Collaboration & Agile Practice

• →Collaborate with developers, product owners, and stakeholders to understand requirements and define effective testing strategies
• →Participate actively in Agile ceremonies, including sprint planning, stand-ups, reviews, and retrospectives

Team Leadership & Development

• →Lead and manage a team of QA Engineers, overseeing day-to-day performance, workload distribution, and career development to ensure a high-performing, engaged team
• →Mentor and support QA team members by providing coaching, technical guidance, and best-practice standards
• →Sets clear objectives aligned with team, department, and organizational goals
• →Understands team engagement and motivation; actively supports employee retention and growth
• →Provides input into QA resource planning and staffing decisions
• →Serves as a hiring manager for L1–L2 QA roles, including reviewing assessments, conducting interviews, and contributing to hiring decisions

Cross-Functional & Strategic Partnership

• →Partner with leadership to align quality goals with business objectives
• →Interfaces with senior leadership and cross-functional teams to understand business needs and communicate quality insights
• →Contribute to continuous improvement initiatives within the QA function and across engineering teams

• Experience defining QA metrics and improving testing processes at scale
• Experience using AI platforms to increase productivity (ex: Claude, Copilot, ChatGPT, etc.) with an understanding of LLMs and multi-agent systems applied to QE use cases