Installation & Warranty Technician

-Service & Repair - Efficiently handle service tickets and requests involving roofing, siding, windows, doors, gutters, decks, sunrooms, and remodeling projects. Responsibilities include troubleshooting, diagnosing issues, and executing repairs or adjustments to ensure proper functionality and customer satisfaction.

-Quality Assurance -Perform thorough assessments to accurately diagnose problems with products or installations. Ensure all completed work meets the high standards and craftsmanship associated with the Sutton’s brand.

-Customer Interaction - Communicate professionally and respectfully with customers while on-site. Provide clear explanations of issues and solutions, respond promptly to service calls, and ensure their concerns are fully addressed.

-Technical Expertise - Maintain current knowledge of industry standards, new products, and modern installation techniques. Apply this expertise to deliver top-tier service and repairs across all product lines.

-Documentation - Complete all required paperwork, service documentation, warranty forms, and follow-up reports. Keep accurate records of job status, materials used, and resolutions provided.

Qualifications:
- Proven experience as a service technician in the home improvement industry, with a broad knowledge of products and services related to roofing, siding, windows, doors, and more.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues efficiently.
- Excellent communication and customer service skills, with a commitment to resolving customer issues with a positive outcome.
- Valid driver’s license and a clean driving record.
- Ability to work independently and manage service calls effectively.
- High school diploma or equivalent; additional certification in trade school or relevant field is a plus.

What Sutton's Offers:
- Competitive compensation package.
- Opportunities for professional growth and development.
- A supportive team environment within a reputable, family-owned business.
- Benefits package including health insurance, paid vacation, and holidays.
- A commitment to safety, quality, and customer satisfaction.

- Hourly Pay range for this position is currently $22 to $28 per hour