Premium Operations Coordinator

Symetra offers a thrilling chance to become part of our team as a Premium Operations Coordinator

As the Premium Operations Coordinator, you are responsible for reviewing and processing new business and/or in-force incoming funds received daily. In addition to completing multiple individual and group task assignments across multiple divisions, you will reconcile what you have processed every single day, including problem solving to resolving any discrepancies. This role supports multiple work types and service-level expectations, with ongoing opportunities to cross-train and expand your knowledge across Premium Operations.

• →Review paper and electronic funds for negotiability
• →Allocate remittance back up to accurately create entries into the appropriate systems
• →Reconcile daily transactions and resolve discrepancies
• →Contribute to the maintenance of accurate records
• →Assist with administrative assignments and projects as business needs change
• →Provide backup support across multiple operations tasks
• →Adhere to service level agreements 

• Passionate about precision, with a strong dedication to financial accuracy
• Comfortable working with numbers, payments, and detailed account information
• Quick to spot discrepancies and persistent in finding the cause
• Organized across multiple assignments, systems, and service level agreements
• Accountable for balancing daily work and issue resolution follow-up
• Diligent when shifting priorities or providing backup support
• Confident working independently with the ability to ask for support when needed
• Effective at communicating and collaborating with team members and internal business partners

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
• NOT Permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up.

Test your internet speed and confirm your internet connection meets both Symetra’s minimum speed and internet type requirements outlined above. You must meet the requirement to apply.

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered