Senior Technical Program Manager

The Senior Technical Program Manager is accountable for the planning and execution of medium-complexity technical programs that span technical teams and domains. As a Senior TPM, you will work closely with Product Managers and other stakeholders to coordinate the delivery across cross-functional teams and manage resources to ensure seamless execution and successful outcomes. You will ensure that all non-functional requirements (such as reliability, scalability, security, etc.) are documented, incorporated into plans, tracked, and executed appropriately. You will be responsible for assisting with vendor coordination and management, assessing program needs and collaboratively identifying improvement opportunities. The ideal candidate will have a deep technical background, excellent program management skills, and the ability to lead cross-functional teams toward common business goals.

• →Manage end-to-end planning and execution of complex, cross-functional technical programs, from initial concept through delivery.
• →Act as the primary point of contact for stakeholders, including product managers, engineering teams, and executive leadership.
• →Develop and maintain programming roadmaps, scope, timelines, and deliverables, ensuring alignment with business objectives and adapting as needed to meeting evolving requirements.
• →Monitor program health, identify potential risks, develop mitigation strategies, and implement corrective actions as needed.
• →Partner with Procurement to negotiate vendor contracts, review areas of risk, and assist with vendor coordination and management.
• →Work with teams to clarify goals and deliverables, bring data to planning and prioritization.
• →Identify and manage cross-team dependencies, facilitating alignment and ensuring seamless integration of deliverables.
• →Coordinate post-launch activities, including monitoring adoption, collecting feedback, and driving follow-up actions to enhance outcomes.
• →Work with the Product team to identify KPIs and success metrics, collect and analyze data; make information visible to all stakeholders.
• →Provide guidance and mentorship to other program managers, promoting best practices, and driving process improvements
• →Foster a collaborative and inclusive environment that values diverse perspectives, promotes equity, and reflects Symetra’s commitment to a culture of belonging.

• Experience: 7+ years of experience in technical program management or a similar role, with a proven track record of successfully delivering large-scale programs.
• Technical Skills: Strong technical background, with knowledge of software development, and/or relevant technical domains.
• Project Management Skills: Proficiency with project management methodologies and tools
• Communication and Leadership: Exceptional written and verbal communication skills, demonstrated ability to influence and lead cross-functional teams.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions in complex environments.

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you’ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra’s standard as outlined above.

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews.  Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit https://symetra.eightfold.ai/careers

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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