Outsourcing Advisory Management Consulting | Hybrid - Makati/BGC

Philippines·Makati Citymid

OperationsManagement

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Key Responsibilities

Support for market insight research,

Requirements Summary

Graduate / Post-Graduate degree,

Technical Tools

OperationsManagement

~1 min read

→Delivering outsourcing & business services advisory client engagements as an extension of the onshore team. Work directly with the onshore engagement lead from onshore/offshore on\ client deliverables
→Typical engagements are about advising the company's clients on one or more areas of the sourcing life cycle including but not limited to

→Sourcing strategy
→Business case support and evaluation activities
→RFP preparation and sourcing process management
→Service Provider capability assessments & selection
→Contracting and negotiation support
→Shared services health check
→Transition Planning including KT approach, scheduling, governance and resourcing as well as support for transition execution
→Process Improvement and transformation

→Collect and analyse client data to develop key performance metrics (KPIs) and use the same to build an industry view on trends, pricing models, performance, practices and approaches
→Work with onshore teams to help create propositions for their markets and thus help differentiate the firm in the market e.g., harvest IP/ insights from the existing knowledge
→Actively participate in practice development activities through:

→Support for market insight research, surveys and reports
→Providing the business services team with a greater insight and understanding of KDNI propositions and capabilities
→Conducting benchmarking studies to determine performance trends in ITO/BO service and help the team to create repository of benchmarking data across service lines

~1 min read

Highly articulate with excellent written and verbal communication and presentation skills.
Drive and commitment to deliver high quality service to the company's network.
Positive work ethic to deliver results within tight deadlines and in demanding situations.
Self- starter and ability to build and maintain relationships within team and interact credibly with stakeholders.

Relevant years of work experience required: 4 to 9 years
Consulting firms including Big 4 in advisory roles
Experience in pre-sales / transition / operations roles
Global Business Services (GBS) centers or Shared Services Centres (SSC) of large multinational companies in Contract Management / Vendor Management / Operations / Transition roles

Working on outsourcing projects for global clients in business process areas (Finance/Procurement/HR) with knowledge of at least one of the business processes
Transition related activities including planning, knowledge transfer approach, stakeholder management, risk management, scope management, tracking deliverables, team management and PMO for Shared Services or BPO engagements
RFP drafting, RFP Analysis, Bid Management, Pricing, Contract Management