6h ago

Senior Group Lead - UK Financial Customer Service (Quezon City)

Philippines·Quezon CityFull-timesenior

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning. Operational Excellence: Manage daily workflows,

Technical Tools

Customer SupportCustomer Service Representative

Requirements

~1 min read

Graduate of Bachelor's Degree

Minimum 2 years of work experience in collection operations and handling larger group people as Senior TL and it would be handy if already managed junior TL while working as Sr TL and Team Handling.
Exposure to UK Banking / Collections
4 to 6 years of banking contact center experience
Sound knowledge about collections domain and understanding of the process and bucket flows
Experience in collections team management and familiar with the data and reports pertaining to collections
Understanding of collections terminologies, guidelines and laws.

Responsibilities

~1 min read

→Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
→Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
→Performance Management: Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.