Sr. Group Lead - Retail (Cebu)
Other
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Quick Summary
Key Responsibilities
Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning. Operational Excellence: Manage daily workflows,
Technical Tools
Other
Requirements
~1 min read- Bachelor's Degree
- Minimum of 4 years of work experience in the Contact Center / BPO environment
- Minimum of 2 years experience in in Leadership position
- Strong customer service orientation
Responsibilities
~1 min read- →Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
- →Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
- →Performance Management: Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.
Location & Eligibility
Where is the job
Cebu City, Philippines
On-site at the office
About this job
- Posted
- Today
Listing Details
- Posted
- October 28, 2026
- First seen
- October 28, 2026
- Last seen
- October 28, 2026
Posting Health
- Days active
- -1
- Repost count
- 0
- Trust Level
- 58%
- Scored at
- October 28, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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