teamlogic-it-careers1mo ago

Project Manager

Wi-Germantown- Hybrid - UsHybridmid

OperationsProject Manager

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Quick Summary

Requirements Summary

5+ years of project management experience (MSP or IT services strongly preferred) Experience managing multiple concurrent technical projects Strong communication skills—able to translate between business and technical audiences Proven ability to…

Technical Tools

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Benefits:

401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance

About the Role

We’re looking for a Project Manager who can operate at both a strategic and execution level—someone who doesn’t just manage timelines, but drives outcomes.

In this role, you’ll lead the delivery of technical and infrastructure projects across our client base, ensuring alignment with business goals, technical standards, and operational capacity.

You’ll serve as the central hub between clients, engineering, and operations, bringing structure, clarity, and accountability to every engagement.

This position operates within our Sea-Level Service Delivery Model, meaning you’ll play a critical role in aligning Service Desk, Engineering, and Account Management into a unified delivery engine.

What You’ll Own

Project Planning & Execution

Lead end-to-end delivery of client projects—from kickoff through closeout
Define scope, timelines, deliverables, and success criteria
Build and manage detailed project plans, schedules, and resource forecasts
Coordinate internal engineers and external vendors to ensure successful execution
Track budgets, costs, and financial performance throughout the lifecycle
Maintain structured documentation across AutoTask, IT Glue, and SharePoint

Client Leadership & Communication

Act as the primary point of contact for clients during project engagements
Deliver clear, consistent updates on status, risks, and milestones
Set expectations around timelines, dependencies, and change management
Lead project kickoff meetings, status reviews, and closeout sessions
Build strong relationships with client stakeholders and decision-makers

Scope, Risk & Change Management

Collaborate on Scope of Work (SOW) development and refinement
Monitor scope and proactively identify risks or deviations
Manage change orders with clear documentation and financial alignment
Mitigate risks before they impact delivery, timelines, or budget
Escalate conflicts or constraints when necessary to maintain momentum

Cross-Functional Coordination

Align project timelines with Service Desk operations and capacity planning
Coordinate Level 2, Level 3, and Senior Engineering resources
Partner with Account Management and vCIO functions for strategic alignment
Participate in internal project reviews and operational planning sessions

Operational Discipline & Reporting

Track milestones, deliverables, and overall project performance
Maintain accurate, real-time updates within AutoTask
Report on budget vs. actuals and project financial health
Contribute to L10 meetings and IDS problem-solving discussions
Support organizational change management during major deployments

How You’ll Be Measured

On-time project delivery
Budget adherence and gross margin performance
Change order accuracy and turnaround time
Client satisfaction (CSAT)
Documentation completeness and quality
Resource forecasting accuracy

What You Bring

5+ years of project management experience (MSP or IT services strongly preferred)
Experience managing multiple concurrent technical projects
Strong communication skills—able to translate between business and technical audiences
Proven ability to manage scope, timelines, and budgets effectively
Familiarity with PSA tools (AutoTask preferred) and PM platforms (MS Project, Asana, Jira, etc.)
Solid technical understanding of infrastructure, cloud, networking, and security environments
A proactive, problem-solving mindset with strong organizational discipline
Ability to influence cross-functional teams without direct authority

What Success Looks Like